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4 out of 5

Based on all 3,89,036 published WFHI Reviews.

2,91,804 of 3,89,036 reviews include a verification label.

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WFHI Reviews

3,89,036 published

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  • 1 out of 51 of 5Verified purchaseSoftware and access

    Missing clarity on software steps

    I found the explanations around the software and setup steps quite lacking. From the start, there was a sense that I would be left to figure things out mostly on my own, with minimal guidance on using the database or dialer features. The onboarding flow wasn’t very clear, and I had to poke around to understand what I was supposed to do next. Telephonic support was slow to respond and their instructions didn’t clarify much, leaving me uncertain about how to use some parts effectively. Automatic updates came through, but there was no clear notice or explanation about what changes were included or how they might affect my existing workflow. The invoicing and payment process was about the only part that felt straightforward, but overall, the lack of clear, well-structured explanations made it frustrating to get started. I would have appreciated more detailed walkthroughs or tutorials to help me get the software functioning properly from the beginning.

    Atul KumarChhattisgarh, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified customerBilling and payments

    Initially, the billing process felt a bit confusing as I wasn't sure which parts were one-off setup

    Initially, the billing process felt a bit confusing as I wasn't sure which parts were one-off setup fees and which would be ongoing charges. The onboarding flow helped clarify that some initial setup fees covered access to the software and database features, while monthly payments covered ongoing service and updates. I filled out the payment details during sign-up, and the invoice appeared promptly, matching what was explained in training. What clicked for me was realizing that while I paid a setup fee once, all the calling tools and telephonic support were included without extra recurring expenses beyond the monthly charge. Overall, it's straightforward after you get past the first few steps of invoicing, even if it took me a little while to understand at first.

    Bimal Nishant SenChandigarh, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseTraining and onboarding

    Training aur onboarding bilkul theek thaak tha

    Training ki jo sequence thi, wo mere liye samajhne mein bilkul logical lagi. Pehle basic setup se start karte, phir software ke different tools ka step-by-step demo milta tha. Uske baad dialer aur database ka use kaise karna hai ye training chala kar sikhaya jaata tha. Har ek step mein agla step simple tariqe se bataya jata, jisse main bore nahi hui or clearly samajh paayi ki kahaan kya karna hai. Jo modules the, wo ek dussre se connected lagte the, koi confused feeling nahin aayi. Onboarding mein sabse pehle profile complete karwana tha, phir configurations check karte the aur phir actual dialer se call initiate karne tak le jaate the. Agar kabhi lagta ki koi step missed ho gaya, toh training portal mein wapas ja ke dubara dekh sakti thi. Mujhe lagta hai ki ye approach bilkul sahi thi kyunki bina training ke mera kaam mushkil ho sakta tha. Poora process structured tha aur har chhoti detail cover hui thi. Is wajah se main confident ho kar software effectively use kar paayi hoon aur ye ongoing esperience bhi smooth thi.

    Ishita SodhiNagaland, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified customerSales and pre-purchase

    won't try again, zero response

    I had a really poor experience when I first contacted the sales team to get details about the software. They promised to answer my questions but I barely got any response, and when they did reply, it was very slow and unhelpful. The sign-up process felt clunky because there was no clear guidance, and trying to get any assistance over the phone was a total waste of time. I waited days for callbacks that never came, and emails were ignored for long periods. The whole thing left me frustrated enough that I wouldn’t want to repeat this experience or recommend the service to anyone. If responsiveness and clear communication are important to you, you might want to look elsewhere because from what I saw, this company drops the ball on those basics. I am honestly done with trying to get through their system or support. Signing up again or engaging with their team simply isn’t something I’d want to do after what happened here.

    Adnan JosephHaryana, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSales and pre-purchase

    I had anticipated that from signing up to actually using the software and features, everything would

    I had anticipated that from signing up to actually using the software and features, everything would progress fairly swiftly. However, once I began, it took noticeably longer than I expected before I was fully operational. The initial setup and getting the dialer running involved more steps and waiting periods than I had imagined. I understand these things can take time, but it felt a little drawn out. Despite that, some parts of the pre-purchase explanations were clear and informative. Still, overall, I found the delay in getting fully started less satisfying than I hoped for from the beginning.

    Gita KharadeJammu and Kashmir, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified customerSales and pre-purchase

    Kya chal pada slow start mein

    Shuru karne mein mujhe laga ki setup process thoda zyda time lega, aur waise bhi mujhe jyada patience nahi thi. Mujhe jyada basic cheeze samajhane mein time laga, jaise dialer ka proper use karna aur database mein contacts update karna. Sales team ne jitni jaldi response kiya, utna mujhe lips tota samajh nahin aaya sab. Kabhi kabhi lagta ki details ko samjhaya hi nahi ja raha tha sahi se, jiski wajah se main pehle steps par atki rahi. Sign-up se lekar payment tak ka journey thoda lamba tha, par wo bhi indirectly welcome feeling de raha tha. Training sessions thode basic the lekin mujhe sirf ek ya do call parameter set karne mein focus karna padta tha, jo thoda tedious tha. Mujhe laga ki thoda flexible banaye yeh software shuru mein jaise setup karna. Mera experience ka jo ek highlight raha wo tha slow response to some queries, jiski wajah se start slow hua mera pura workflow. Agar sales aur support thoda aur quick hote start mein, toh shayad mujhe zyada jaldi confidence aata use mein, par overall it's okay, abhi samajh aata ja raha hai.

    Aswathy PillaiMaharashtra, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support hours mein thoda surprise mila, expectations se match kiya

    Jab main ne support access kiya, toh mujhe laga tha ki shayad timings thode limited hongi, par aapka support window mere kaam ke hours ke andar tha, jo mujhe acha laga. Maine kuch questions training modules se related pooche the, aur response time reasonable raha. Dialer use karte waqt bhi agar koi issue aaya toh help desk ne timely assist kiya, jo ki mere liye important tha. Thoda mera experience aur better hota agar communication thoda zyada frequent hota between updates ke baad, par overall main satisfied hoon ki aapne apne support service ko users ki working hours ko dhyan mein rakhte hue design kiya. Ye baat mere liye definitely ek acha surprise thi aur main aise support ko appreciate karta hoon.

    Chetan RamanathanMaharashtra, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseSoftware and access

    Great for busy people, not for those who want super quick setup

    Hey! Just wanted to share my experience with the software. So honestly, once I got access, I found the software pretty smooth. The dialer rarely hung, which was super cool because I hate waiting. The training was pretty straightforward too - no reruns or waiting for slots, everything was self-paced and when I needed extra help, support was super quick on the phone. Now, if you're someone who wants to jump straight in without poking around the database or dealing with too many clicks, this might not be your cup of chai. It’s more for folks who don’t mind exploring the features bit by bit. For me, it worked well with my schedule since I could take breaks and pick right up again without feeling rushed. So, if you're chill and have some patience with learning new software, this one’s cool. But if you hate any sort of waiting or repetition in setup, maybe not so much!

    Ishaan PaiMizoram, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseTraining and onboarding

    Kafi mehnat lag gayi, par explanations clear nahi thi

    Mujhe lagta hai ki training aur onboarding process thoda complicated tha aur expectations ke mutabiq clear nahi tha. Jab main software setup kar rahi thi, toh bahut saari cheezein mujhe khud se samajhni padi, kyunki explanations itne simple aur straight forward nahi the. Dialer aur database features ke baare mein jo information diye gaye the, wo start mein confuse karne wale the, aur automatic updates ke changes bhi clearly communicate nahi kiye gaye. Support team se contact karne ki koshish ki, magar response mein bhi thodi der lagi. Mujhe zyada mehnat karni padi samajhne ke liye jo ideally onboarding mein cover hona chahiye tha. Main kahungi ki agar koi bhi beginner hai toh unke liye yeh process thoda zyada challenging ho sakta hai, kyunki training material mein woh simplicity aur clarity nahi thi jo main soch rahi thi ki milegi.

    Sanjana DixitNagaland, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceSales and pre-purchase

    Surprised by the lack of clear sales information

    I started with some hesitation about the sales process because the product is quite technical, and I expected a straightforward explanation before signing up. However, I found the pre-purchase communication a bit vague. It wasn’t very clear what exactly was included in the software package and training, which made me feel less confident about proceeding. The sign-up and invoicing were handled professionally enough, but the initial lack of detailed information caused me to pause. I was hoping for more certainty, especially about how ongoing support would work after purchase. The customer service representatives provided polite but sometimes generic answers. While the payment process worked without snags and automatic updates were mentioned briefly, I wasn't convinced about the clarity or transparency. It left me uncertain if this was the perfect fit for what I needed. Overall, I expected more straightforwardness from the sales and support team upfront.

    Sanchita Yash PandaHaryana, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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