Missing clarity on software steps
I found the explanations around the software and setup steps quite lacking. From the start, there was a sense that I would be left to figure things out mostly on my own, with minimal guidance on using the database or dialer features. The onboarding flow wasn’t very clear, and I had to poke around to understand what I was supposed to do next. Telephonic support was slow to respond and their instructions didn’t clarify much, leaving me uncertain about how to use some parts effectively. Automatic updates came through, but there was no clear notice or explanation about what changes were included or how they might affect my existing workflow. The invoicing and payment process was about the only part that felt straightforward, but overall, the lack of clear, well-structured explanations made it frustrating to get started. I would have appreciated more detailed walkthroughs or tutorials to help me get the software functioning properly from the beginning.