Surprised by the lack of clear sales information
I started with some hesitation about the sales process because the product is quite technical, and I expected a straightforward explanation before signing up. However, I found the pre-purchase communication a bit vague. It wasn’t very clear what exactly was included in the software package and training, which made me feel less confident about proceeding. The sign-up and invoicing were handled professionally enough, but the initial lack of detailed information caused me to pause. I was hoping for more certainty, especially about how ongoing support would work after purchase. The customer service representatives provided polite but sometimes generic answers. While the payment process worked without snags and automatic updates were mentioned briefly, I wasn't convinced about the clarity or transparency. It left me uncertain if this was the perfect fit for what I needed. Overall, I expected more straightforwardness from the sales and support team upfront.