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4.0out of 5

4 out of 5

Based on all 3,85,289 published WFHI Reviews.

2,89,070 of 3,85,289 reviews include a verification label.

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WFHI Reviews

69,233 matching

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  • 2 out of 52 of 5Verified purchaseSales and pre-purchase

    expected straightforward info but got a bit lost

    Honestly, I expected to find all the necessary details easily about software features and onboarding steps before buying, but it was a mixed bag. The sales materials and pre-purchase info were somewhat vague on how exactly the database and dialer would integrate with my work. I ended up digging through several sections to figure out the calling tools and the automatic updates function. The sign-up and payment processes were okay but not super transparent upfront. Overall, it did the basic job of informing me, but I felt I had to do extra legwork which wasn’t what I was hoping for when looking for a clear picture before buying. This could be improved by better organizing the information upfront so buyers know exactly what they’re getting.

    Prabha VarmaNagaland, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSales and pre-purchase

    I wouldn’t do this again given how hard it was to find info

    Right from the start, I found the sales and pre-purchase experience frustratingly difficult. The website and information available made it challenging to understand exactly what was included with each software and training package, which made it hard to decide what to choose. I spent a lot of time searching through pages and reaching out via phone and email, only to receive vague answers or be redirected multiple times. The sign-up process wasn’t seamless either, as invoicing details were unclear and I wasn’t sure about recurring charges versus one-time payments. Compared to other platforms I’ve checked out in the past, the whole journey felt overwhelming and unnecessarily complicated. These issues made me question whether I would go through this process again, and I have to say, I probably wouldn’t. It’s disappointing because the software and tools themselves seem fine, but the difficulty in accessing clear pre-purchase information really detracted from the experience. Simplifying this aspect would be critical to improving user confidence before buying in.

    Gunjan PandeyPunjab, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified customerSales and pre-purchase

    Expected smoother process, got patchy results

    I had used other remote workflow software before signing up with WFHI, so I had some expectations about how the sales and pre-purchase process would go. I was hopeful that this would be more straightforward and clear, but unfortunately, it ended up feeling a bit disorganized in places. The sign-up was okay but I found the invoicing process confusing compared to my previous experience. Also, the pre-purchase communication lacked some clarity about the software tools and features, which left me uncertain for a while. I will say that the automatic updates seemed consistent and that was a positive, but overall this experience didn’t meet the smoothness I had predicted. I think for anyone coming from other similar platforms, this could feel underwhelming or slower than expected.

    Tanmay Kavya DasguptaRajasthan, IndiaExperience: Published:
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  • 4 out of 54 of 5Unverified experienceSales and pre-purchase

    Roz ke use mein thoda alag tha jo pehle laga tha

    Socha tha sales ke time pe sab clear hoga, par zamana chal raha hai thoda alag. Pehli baar try karne pe dialer aur software features thode confusing lage, par roz use karte karte in sab chizon mein thoda command mil gaya. Database feature ko manage karna thoda tedious tha kabhi kabhi, par better ho raha tha week ke end tak. Jo sabse bada surprise tha, wo ye ki updates bina kisi dikkat ke automatically roll out hote rahe, bina software ko manually restart kiye. Mujhe lagta hai ki pehle zyada training chahiye thi, par phir bhi day to day kaam mein kaafi smooth chala. Agar tum log thoda aur detailed onboarding do, toh experience aur bhi acha ho sakta tha.

    Nilesh MitraJharkhand, IndiaExperience: Published:
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  • 4 out of 54 of 5Unverified experienceSales and pre-purchase

    Help Lagi Thi, Par Comfortable Feel Aaya

    Purchase karte waqt mujhe laga tha ki ho sakta hai mujhe phir se kisi tarah ki help ki zarurat pade next time bhi. Yeh isliye kyunki sign-up process initially thoda confusing tha jab tak invoice aur payment system ko samjha nahi. Lekin training aur software samajhne mein itni dikkat nahi hui. Calling tools aur dialer thik-thak work karte the, par ek-do baar mujhe unke telephonic support se contact karna pada questions ke liye. Support team jis tarah se handle karti thi queries, usse comfort feel hua, toh mujhe lagta hai ki future mein bhi agar koi problem aayi toh main hesitate nahi karungi unse poochne mein. Software ke automatic updates bhi timely aate rahe, jo kaam ko smooth banate hain. Database feature integration ke baare mein bhi thoda jaankaari training mein achhi mili, par additional practice se zyada achha samajh aata hai. Overall, experience positive tha, aur main samajhti hoon ki next time bhi agar help chahiye hogi toh WFHI ka support mere liye kaam ka rahega. Is feeling ke sath main apna remote workflow efficient bana paungi aur wahi comfort agar bana rahega toh main fir se unke services ko consider karungi.

    Neeta AhluwaliaPunjab, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified customerSales and pre-purchase

    won't try again, zero response

    I had a really poor experience when I first contacted the sales team to get details about the software. They promised to answer my questions but I barely got any response, and when they did reply, it was very slow and unhelpful. The sign-up process felt clunky because there was no clear guidance, and trying to get any assistance over the phone was a total waste of time. I waited days for callbacks that never came, and emails were ignored for long periods. The whole thing left me frustrated enough that I wouldn’t want to repeat this experience or recommend the service to anyone. If responsiveness and clear communication are important to you, you might want to look elsewhere because from what I saw, this company drops the ball on those basics. I am honestly done with trying to get through their system or support. Signing up again or engaging with their team simply isn’t something I’d want to do after what happened here.

    Adnan JosephHaryana, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSales and pre-purchase

    I had anticipated that from signing up to actually using the software and features, everything would

    I had anticipated that from signing up to actually using the software and features, everything would progress fairly swiftly. However, once I began, it took noticeably longer than I expected before I was fully operational. The initial setup and getting the dialer running involved more steps and waiting periods than I had imagined. I understand these things can take time, but it felt a little drawn out. Despite that, some parts of the pre-purchase explanations were clear and informative. Still, overall, I found the delay in getting fully started less satisfying than I hoped for from the beginning.

    Gita KharadeJammu and Kashmir, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified customerSales and pre-purchase

    Kya chal pada slow start mein

    Shuru karne mein mujhe laga ki setup process thoda zyda time lega, aur waise bhi mujhe jyada patience nahi thi. Mujhe jyada basic cheeze samajhane mein time laga, jaise dialer ka proper use karna aur database mein contacts update karna. Sales team ne jitni jaldi response kiya, utna mujhe lips tota samajh nahin aaya sab. Kabhi kabhi lagta ki details ko samjhaya hi nahi ja raha tha sahi se, jiski wajah se main pehle steps par atki rahi. Sign-up se lekar payment tak ka journey thoda lamba tha, par wo bhi indirectly welcome feeling de raha tha. Training sessions thode basic the lekin mujhe sirf ek ya do call parameter set karne mein focus karna padta tha, jo thoda tedious tha. Mujhe laga ki thoda flexible banaye yeh software shuru mein jaise setup karna. Mera experience ka jo ek highlight raha wo tha slow response to some queries, jiski wajah se start slow hua mera pura workflow. Agar sales aur support thoda aur quick hote start mein, toh shayad mujhe zyada jaldi confidence aata use mein, par overall it's okay, abhi samajh aata ja raha hai.

    Aswathy PillaiMaharashtra, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceSales and pre-purchase

    Surprised by the lack of clear sales information

    I started with some hesitation about the sales process because the product is quite technical, and I expected a straightforward explanation before signing up. However, I found the pre-purchase communication a bit vague. It wasn’t very clear what exactly was included in the software package and training, which made me feel less confident about proceeding. The sign-up and invoicing were handled professionally enough, but the initial lack of detailed information caused me to pause. I was hoping for more certainty, especially about how ongoing support would work after purchase. The customer service representatives provided polite but sometimes generic answers. While the payment process worked without snags and automatic updates were mentioned briefly, I wasn't convinced about the clarity or transparency. It left me uncertain if this was the perfect fit for what I needed. Overall, I expected more straightforwardness from the sales and support team upfront.

    Sanchita Yash PandaHaryana, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseSales and pre-purchase

    The thoroughness of pre-purchase help surprised me

    I was initially unsure about the entire sign-up and payment system, but I found the sales support surprisingly thorough. They patiently walked me through the software features and clarified my doubts about what the package included. Although I had been a little hesitant when I started the process, the assistance made me feel confident about my decision. One small reservation I had was that the response time during peak hours lagged a bit, but overall, the communication was consistent and professional. The invoicing process also felt straightforward once I knew the steps, and I used the telephonic support to confirm a few details before finalising my purchase. I would definitely consider reaching out again next time, especially if I need help understanding new software updates or training material. The balanced assistance I received was productive and reassured me that I could manage using the software thoroughly. So even though the initial surge in information was a bit much, overall, the sales and pre-purchase experience was satisfactory and gave me a good foundation to build upon.

    Rahul SubramanianTamil Nadu, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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