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4.0out of 5

4 out of 5

Based on all 3,84,196 published WFHI Reviews.

2,88,245 of 3,84,196 reviews include a verification label.

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WFHI Reviews

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  • 2 out of 52 of 5Verified purchaseSupport and communication

    Response kaafi slow tha to main thoda frustrated tha

    Main WFHI ki support ke baare mein batana chahunga ki mujhe lagta hai unki response time kaafi zyada tha, jo thoda frustrating tha jab main urgent issues face kar raha tha. Jab main unhe call ya email kiya, toh unke jawab aane mein din jaise lambe waqt lagte the, especially jab software update ke baad kuch features properly work nahi kar rahe the. Training session thoda confusing tha, kabhi sahi se samajh nahi aata tha ki aiya features kaise kaam karte hain. Haan, calling tools mein dialer thik tha aur database bhi use karne mein straightforward tha. Invoice system mujhe sahi laga aur payment process bhi ekdum normal tha, par jab tak support se help milti, tab tak kaafi time nikal jata tha. Mere liye ye response timing thodi disappointing rahi, phir bhi software ke kuch parts to maine appreciate kiya.

    Rohan SardesaiPuducherry, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    labels samajhne mein thodi difficulty thi

    Honestly, main soch rahi thi ki jo labels diye hain dashboard pe, wo thoda confusing the initially. Kaafi baar mujhe lagta tha ki ye button kya karega ya phir ye option ka matlab kya hai. Support team thodi help kar paayi exactly to clarify but it was a bit slow. Dialer feature thik thi, calls easily connect ho gaye, aur database bhi theek se load ho gaya. Par payment invoices mein kuch terms ajeeb lage jo mujhe samajhne mein dikkat di. Agar ye thoda simple hota ya common words mein hota to zyada accha lagta. Training session mein toh sab clear hua, aur onboarding bhi smooth tha with step by step guidance. Mujhe lagta hai ki agar thoda interface user-friendly hota toh bahut help milti. Overall main kaafi mixed feel kar rahi hoon, kyunki positive aur negative dono cheezein thi jo experience ko balance karti hain.

    Gunjan AhujaDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    kabhi samajh nahi paya ye poora flow

    Jab maine WFHI ke support system ko contact kiya toh mujhe laga ki shayad ye mera problem solve karega, par reality kuch aur thi. Pehle mujhe sign-up aur payment process ke steps ko samajhna bahut mushkil laga, sab kuch mixed up tha aur clear instructions nahi mile. Software ke andar dialer aur database ko use karna chaaha toh baar baar error messages aaye jo frustrating the. Support team se baat karne ke liye jitni baar call kiya, har baar mujhe alag alag tarike se samjhaya gaya, par mera problem kabhi solve nahi hua. Mujhe laga ki support steps logically arrange nahi hain kyunki pehle mujhe jo bataya gaya woh follow karne se koi farak nahi pada, aur mujhe phir dusri baar call karni padi, jisme koi satisfaction nahi mila. Automatic updates bhi kabhi kabhi aise aate hain ki software hang hone lagta hai, uski wajah se mera pura workflow disturb hua. Invoicing aur payment ke process me bhi clarity nahi thi, jisse mujhe aksar doubt hota raha. Overall, mujhe laga ki ye system mere liye kaam nahi kiya, aur frustration hi badh gaya mere attempts ke chalte. Mujhe umeed hai ki future me ye process zyada sensible banaya jayega aur support bhi zyada samajhdari se organize hoga taaki doosre log pareshaan na ho.

    Bimal SundaramBihar, IndiaExperience: Published:
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  • 4 out of 54 of 5Unverified experienceSupport and communication

    I would definitely consider using their support again

    I felt surprisingly confident by the end of my support calls. There was a moment when the representative patiently walked me through resetting the dialer settings that truly reassured me. Before that, I wasn’t fully sure if I could manage the software setup on my own, but that specific guidance clarified a lot. The rest of the support experience was somewhat general and didn’t leave a spectacular impression, but overall it did the job. Their telephonic assistance was easy enough to access, and updates were handled without friction. I appreciated how the payment process and invoice generation were clearly communicated as well, which removed some usual stress. In summary, I would call their support good enough to use again in the future despite minor reservations about the depth of training.

    Pooja KonarJammu and Kashmir, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support was there but getting started took a lot of effort

    I found the support service to be generally warm and patient, but it took quite a while before I was fully able to get things going. The initial onboarding was not as smooth as I would have liked, with several back and forth calls required to understand how to properly set up the dialer and connect to the database. Each time I reached out, the telephonic support was polite but the process of getting clear answers stretched over multiple days. Signing up and receiving the invoice was straightforward enough, but dealing with automatic updates created some confusion initially. It felt like I had to invest more effort than expected to reach a comfortable level of usage. Though the support helped, the waiting time and repeated explanations made the start a bit frustrating, and it took quite some time before I felt confident using the software for my remote workflow.

    Ritika BansalGoa, IndiaExperience: Published:
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  • 4 out of 54 of 5Unverified experienceSupport and communication

    Wating aur repetition kaafi kam tha, acha laga

    Mujhe starting mein laga tha support mein kaafi repetitive questions poochhe jaayenge aur mujhe lamba intezaar karna padega apna sawaal poochne ke liye. Lekin jab maine call kiya toh sab kuch thoda better tha jo maine expect kiya tha. Haan, kabhi kabhi thodi der hui sirf kyunki wo mujhe clearly samjha nahi paaye pehle try mein. Par overall calling tools aur dialer mein creadit dena padega, kyunki response time acha tha aur baar-baar same baat nahi bolni padi. Jo training thi usmein bhi mujhe lagta hai ki thoda aur clarity honi chahiye thi ki kaise proceed karna hai, par support wala banda consistently help kar raha tha jo badi baat hai. Database feature ka integration kaise kaam karta hai, ye clear hua aur mujhe lagta hai ki thoda aur detailed explanation hona chahiye tha. Payment process straightforward tha aur invoice clear mil gaya, jo ek achha experience tha support aur communication ke hisaab se.

    Shraddha MenonAndhra Pradesh, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    thought it would be easy but finding info was tough

    I expected a simple setup and easy access to all the info I needed about the software and training. But honestly it was quite the opposite. The dashboard and database were not very intuitive, and it took me way longer to figure out things than I thought it would. Also, trying to get quick answers over the phone support felt like a struggle because the wait times were long and sometimes what they told me wasn't that helpful. I thought invoicing would be straightforward, but even there it required some digging and follow-up emails. Overall, the experience was disappointing because I was hoping for something smoother and more user friendly. It’s frustrating when you expect simple onboarding and your time gets wasted in navigating unclear resources and slow communication. I really wanted it to work but it just didn’t meet what I needed at this stage.

    Latika KarnikMaharashtra, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseSupport and communication

    Support kaafi achha tha

    Mujhe lagta tha ki pehle maine jo software use kiya tha, usme support kaafi weak tha. Yahan ki communication bahut smooth hai, aur jab koi issue hota hai to jaldi se help mil jaata hai. Main impressed hoon is service se, wo bhi bina kisi loud promotion ke, bas ek genuine support experience hai.

    Riya KapoorChhattisgarh, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified customerSupport and communication

    Support se thodi dikkat, par sign-up process theek tha

    Mujhe laga tha ki jab se software liya hai, support mujhe zyada help karega jab bhi dikkat aaye. Par mujhe mostly khud hi problem solve karni pad rahi thi, jo thoda frustrating tha. Telephonic support slow tha responses dene me, aur kabhi kabhi to lagta tha actually koi support available hi nahi. Training material theek tha, par application me jab issue aata tha to main thoda confused ho jati thi. Jo chhoti si baat achhi lagi vo ye thi ki sign-up aur payment ka process bahut straightforward tha, aur invoice clear tha. Invoicing me koi tension nahi thi, time pe mil jati thi. Lekin overall support ke bina software ko use karna tougher ho gaya, isliye main thoda disappointed hoon.

    Uma JaiswalManipur, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support sequence took me by surprise, in both ways

    What caught my attention was how the support process was structured — in some ways it made sense, in others it felt a bit unexpected. At first, when I reached out for help with syncing database entries to calling campaigns, the support team asked for quite specific details upfront. It was thorough, but I wasn’t prepared for that level of questioning initially. On the other hand, once we crossed that, their assistance was direct and effective, resolving my concerns. The order of steps they suggested seemed somewhat more technical than I anticipated for a first-time user, yet that approach helped me learn deeper functionality of the software. While I appreciated the conversational tone of their communication, it did take longer to get to the solution than I had thought. The invoicing and payment clarifications followed a more standard and straightforward path, so that felt quicker. Overall, I was surprised by the initial depth of support queries but satisfied with the outcome after a little more back-and-forth. If you like linear and simple steps only, this might be tricky, but for me it worked out okay in the end.

    Sunil TrivediManipur, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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