Support was there but getting started took a lot of effort
I found the support service to be generally warm and patient, but it took quite a while before I was fully able to get things going. The initial onboarding was not as smooth as I would have liked, with several back and forth calls required to understand how to properly set up the dialer and connect to the database. Each time I reached out, the telephonic support was polite but the process of getting clear answers stretched over multiple days. Signing up and receiving the invoice was straightforward enough, but dealing with automatic updates created some confusion initially. It felt like I had to invest more effort than expected to reach a comfortable level of usage. Though the support helped, the waiting time and repeated explanations made the start a bit frustrating, and it took quite some time before I felt confident using the software for my remote workflow.