Support sequence took me by surprise, in both ways
What caught my attention was how the support process was structured — in some ways it made sense, in others it felt a bit unexpected. At first, when I reached out for help with syncing database entries to calling campaigns, the support team asked for quite specific details upfront. It was thorough, but I wasn’t prepared for that level of questioning initially. On the other hand, once we crossed that, their assistance was direct and effective, resolving my concerns. The order of steps they suggested seemed somewhat more technical than I anticipated for a first-time user, yet that approach helped me learn deeper functionality of the software. While I appreciated the conversational tone of their communication, it did take longer to get to the solution than I had thought. The invoicing and payment clarifications followed a more standard and straightforward path, so that felt quicker. Overall, I was surprised by the initial depth of support queries but satisfied with the outcome after a little more back-and-forth. If you like linear and simple steps only, this might be tricky, but for me it worked out okay in the end.