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4.0out of 5

4 out of 5

Based on all 3,86,583 published WFHI Reviews.

2,90,012 of 3,86,583 reviews include a verification label.

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WFHI Reviews

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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support offered a fair balance of pros and cons

    I have to say, comparing this support to what I’ve used before, it was a mix. The telephonic assistance was available, and when I managed to connect, the people were quite helpful and patient with the questions I had, explaining the software features and dialing options well. That felt comforting and better than some past experiences where getting support was a real challenge. However, the wait times could get a bit long sometimes, which was frustrating when I wanted quick fixes. Also, some answers didn’t fully resolve the issues initially, so I had to call back a couple of times. That part was disappointing compared to more responsive support I’ve experienced elsewhere. Overall though, the communication was clear, and after a little patience, most issues got sorted out, so I’d say it performed reasonably well in this respect. The automated updates didn’t cause problems either, which was a relief.

    Madhuri DubeyRajasthan, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support informativeness good but missing some detailed guidance

    I found the telephonic support service to be generally helpful and reasonably quick in addressing my queries. The representatives were polite and attentive, and I was able to get answers to most of my questions without much hassle. However, I noticed that when it came to more detailed or technical guidance about the software's advanced features like the database or dialer configurations, the information provided was somewhat lacking. This made it harder to fully understand how to optimize the workflow in certain complex scenarios. The documentation and online resources were good, but a direct support line offering more in-depth assistance would have been appreciated. The communication during the invoicing and payment phases was clear and straightforward, with no major issues in that area. Overall, while I managed to find most of what I needed, the support service could improve by providing more comprehensive, step-by-step help materials or expert advice to bridge those occasional gaps.

    Aswathy SarinRajasthan, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseSupport and communication

    Support that keeps up day by day

    So over the course of a full working week, the support team felt quite responsive every time I ran into a question about updates or using the dialer tools. It wasn’t just the first call or two; even midweek, I noticed follow-ups and new helpful suggestions coming through without me prompting every time. It was easy to forget how much effort they put in because once things started flowing day to day, I had very few glitches. I guess the effort they invest doesn’t feel like a big deal when it just smoothly becomes part of routine and kind of fades into the background, but it’s always ready when you need it.

    Sumitra DatarSikkim, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Samajh mein tab aaya jab daily use ke baad thoda adjust kiya

    Maine initial support ke baad software ko use karna start kiya aur shuruaat mein thoda struggle hua. Kabhi dialer smoothly kaam nahi karta tha, aur database integration bhi kabhi kabhi hang karta tha, jisse frustration badhi. Lekin around ek hafte ke baad, jab main thoda practice karne laga, toh mujhe feeling aayi ki yeh software mere daily workflow mein fit ho raha hai. Support ki taraf se to response milta raha, par fast toh nahi tha; koi baar mushkil cheez repeat karni padti thi. Training sessions se initial help mili thi, par joh farming of contacts aur calling tools ki baat thi woh samajhna tab hua jab maine regular use karna start kiya. Kyunki support kaam karta tha aur problems ka solution toh milta tha, main zyada complain nahi karunga. Lekin main ye bhi kahunga ki jab tak software ki complexity samajh na aayi, tab tak time laga. Jo moment kab software click kar gaya, tab hamesha kaam smooth chala ki feeling aayi.

    Tarun KurupSikkim, IndiaExperience: Published:
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  • 5 out of 55 of 5Unverified experienceSupport and communication

    Response was generally quick, but one moment stood out

    When I first started with the software and training sessions, I found the telephonic support quite helpful, often getting through in a timely manner. The team seemed eager and willing to clarify doubts about the database feature and how the dialer functioned within my workflow. What really stood out was their response during an automatic update that unexpectedly disrupted my access for a short period. I called support and they handled the situation promptly, guiding me through the temporary issues with patience. That experience left me feeling reassured that the team does take responsibility seriously, even though at times, initial answers felt a little cautious or less confident. The sign-up and payment process was smooth, and the invoicing was clear with no hidden steps. Training was generally good, although I sometimes found myself unsure about some steps until I reached out. If I were to summarize, the support responsiveness was a definite strong point, especially when unexpected issues arose, which made me more comfortable to continue with the software despite minor hiccups along the way.

    Afreen ChauhanHimachal Pradesh, IndiaExperience: Published:
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  • 5 out of 55 of 5Unverified experienceSupport and communication

    Support process was decent but took longer than expected

    I wasn't in a huge rush, but the whole support interaction took longer than I thought it would. The steps made sense though—they walked me through signing up, setting up invoicing, and then into the software features like the dialer and database. Communication was clear, but sometimes it felt like we circled back to things we'd just covered, which was a little frustrating. Still, I appreciated the thoughtful explanation along the way, especially when we hit a snag with updating the software automatically. I think the folks on the phone wanted to really help, but the sequence meant I had to spend extra time repeating stuff. In the end, the order they took me through made sense, and I did get what I needed. Overall, about maybe twice the time I thought it'd take, but with some persistence, it worked out fine.

    Yash Ritu GargAndhra Pradesh, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Time took longer than expected to resolve support queries

    I found the support and communication with the team to be a mix of good and frustrating. Initially, I tried to resolve some issues with the dialer and database features on my own, going through the provided FAQs and guides. That took a fair bit of time, as some details were not very clear or up to date. When I contacted the support team by phone, the response was courteous, but I still had to explain my problem multiple times. The setup and training components were explained well in the beginning, but once I encountered unexpected bugs, I spent quite a bit of time figuring things out by myself. Ultimately, I managed to get the problems sorted, but the whole process stretched over several days. In summary, while the communication was polite, I was hoping for quicker and more direct assistance during critical points of my onboarding experience.

    Ekta Ayush SanyalLadakh, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Totally surprised by how unhelpful the support was this time!

    Honestly, I expected the support and communication here to be way better because I’d used other similar tools before, and they at least had some decent responses. But here, it was like talking to a wall. When I reached out, I thought they’d actually listen and guide me through the setup in a way that made sense, maybe even help with the dialer or database issues I was facing. Instead, it felt super slow and uncoordinated, like I had to explain things again and again without getting a proper answer. The updates didn’t fix any of my problems either, which was a major letdown since I was hoping they’d smooth out glitches. I spend a good chunk of my week on calls and expected the telephonic support to be ready if anything went wrong, but nope, the hold times were just long and nobody helpful came on. I also found the onboarding steps confusing compared to what I’d been used to elsewhere, so the whole experience left me feeling pretty frustrated. They definitely need to improve how they actually communicate with users instead of the cold, robotic approach I encountered. Wasn’t what I was expecting at all.

    Charu SenguptaKarnataka, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified customerSupport and communication

    Set up ek baar ho gaya, ab ongoing kaafi manageable hai

    Maine software ka setup kiya aur paid training li. Setup phase mein kaafi cheezein ek baar clear honi thi, jaise ke dialer configuration aur database integration. Ye kaam maine ek ya do din mein khatam kar liya tha. Baad mein, automatic updates chalti rahi aur mujhe manually kuch nahi karna pada update ke liye. Invoice process aur payment system pe ek baar se jyada focus nahi karna pada, wo straightforward tha. Support bhi tab hi contact karna pada jab start mein thodi technical problem ayi thi. Ab chalate waqt generally kaafi smooth hai, maintenance jyada nahi lagta. To overall outcome ye hai ki setup pahle thoda time leta hai par uske baad kaafi relaxed experience rehta hai.

    Sayali BakshiHimachal Pradesh, IndiaExperience: Published:
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  • 4 out of 54 of 5Unverified experienceSupport and communication

    kuch effort laga but last mein accha laga

    Main jab pehli baar support ko call kar rahi thi, thoda doubt tha ki they samjhenge meri baat ya nahi. Par eventually baat karte karte jo explanation diye, usse confidence milna shuru hua. Mujhe lagta hai unhone detailed tarike se mera issue samjha aur solutions bhi diye jo help kar sakte the. Thoda time laga because baar baar clarify karna pada, par end tak feel hua ki main apni problem unke samne achhe se rakh payi. From initial confusion to proper clarity ka journey tha. Overall, support ne mujhe itna impressed kiya ki main aage bhi unse contact karne se hesitate nahi karungi.

    Asha PanickerGujarat, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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