Totally surprised by how unhelpful the support was this time!
Honestly, I expected the support and communication here to be way better because I’d used other similar tools before, and they at least had some decent responses. But here, it was like talking to a wall. When I reached out, I thought they’d actually listen and guide me through the setup in a way that made sense, maybe even help with the dialer or database issues I was facing. Instead, it felt super slow and uncoordinated, like I had to explain things again and again without getting a proper answer. The updates didn’t fix any of my problems either, which was a major letdown since I was hoping they’d smooth out glitches. I spend a good chunk of my week on calls and expected the telephonic support to be ready if anything went wrong, but nope, the hold times were just long and nobody helpful came on. I also found the onboarding steps confusing compared to what I’d been used to elsewhere, so the whole experience left me feeling pretty frustrated. They definitely need to improve how they actually communicate with users instead of the cold, robotic approach I encountered. Wasn’t what I was expecting at all.