Support process was decent but took longer than expected
I wasn't in a huge rush, but the whole support interaction took longer than I thought it would. The steps made sense though—they walked me through signing up, setting up invoicing, and then into the software features like the dialer and database. Communication was clear, but sometimes it felt like we circled back to things we'd just covered, which was a little frustrating. Still, I appreciated the thoughtful explanation along the way, especially when we hit a snag with updating the software automatically. I think the folks on the phone wanted to really help, but the sequence meant I had to spend extra time repeating stuff. In the end, the order they took me through made sense, and I did get what I needed. Overall, about maybe twice the time I thought it'd take, but with some persistence, it worked out fine.