Support offered a fair balance of pros and cons
I have to say, comparing this support to what I’ve used before, it was a mix. The telephonic assistance was available, and when I managed to connect, the people were quite helpful and patient with the questions I had, explaining the software features and dialing options well. That felt comforting and better than some past experiences where getting support was a real challenge. However, the wait times could get a bit long sometimes, which was frustrating when I wanted quick fixes. Also, some answers didn’t fully resolve the issues initially, so I had to call back a couple of times. That part was disappointing compared to more responsive support I’ve experienced elsewhere. Overall though, the communication was clear, and after a little patience, most issues got sorted out, so I’d say it performed reasonably well in this respect. The automated updates didn’t cause problems either, which was a relief.