Time took longer than expected to resolve support queries
I found the support and communication with the team to be a mix of good and frustrating. Initially, I tried to resolve some issues with the dialer and database features on my own, going through the provided FAQs and guides. That took a fair bit of time, as some details were not very clear or up to date. When I contacted the support team by phone, the response was courteous, but I still had to explain my problem multiple times. The setup and training components were explained well in the beginning, but once I encountered unexpected bugs, I spent quite a bit of time figuring things out by myself. Ultimately, I managed to get the problems sorted, but the whole process stretched over several days. In summary, while the communication was polite, I was hoping for quicker and more direct assistance during critical points of my onboarding experience.