Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,89,449 published WFHI Reviews.

2,92,093 of 3,89,449 reviews include a verification label.

Rating breakdown — select one to filter

Filter
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

WFHI Reviews

3,89,449 published

Back to the start of the list
  • 2 out of 52 of 5Verified customerTraining and onboarding

    Jab finally samajh aaya lekin bohot late ho gaya

    Training aur onboarding ka process itna tez nahi tha jitna main expect kar raha tha. Pehle kaafi samay laga basic setup karne mein, especially jab dialer aur database features ko integrate karne ki baat aayi. Thoda confusing tha step-by-step instructions, aur automatically updates kabhi kabhi thoda late install hoti thi, jis se lag raha tha ki system thoda outdated hai. Mujhe wo ek moment yaad hai jab last module complete kiya aur finally lag gaya ki maine sab samajh liya, par tab tak mera kaafi waqt waste ho gaya. Telephonic support habhi help karta hai par jab bada issue hota toh patience rakhna padta tha. Payment aur invoicing ka process theek-thaak tha, par overall onboarding thoda slow tha jo productive start ke liye better nahi tha. Shayad training ko thoda zyada streamline karna chahiye taaki naye users easily aur jaldi shuru kar saken.

    Prakash KolheHaryana, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseBilling and payments

    Phir bhi use karenge, lekin kuch cheezein better ho sakti thi

    WFHI ka billing aur payment process maine pehle bhi doosre platforms par dekha hai, toh comparison karna banta hai. Pehle toh invoice generation ka system sahi kaam kar raha tha, koi zyada delay nahi mila. Lekin payment update karne mein thoda confusion hua kyunki kuch options thode alag the jo main expect nahi karti thi. Pehle ki jagah se switching thodi tricky rahi, kyunki clarity ki kami thi ki invoice kab generate hoga aur payment kab due hoga. Support se baat ki toh woh theek thaak tha, lekin zarurat se zyada wait karna pada. Training sessions se kaafi fayda hua, especially dialer aur database ko samajhne mein help mili. Jo software access diya gaya, woh thoda complex laga initial phase mein, but gradually samajh aa gaya. Overall, comparison mein kahun toh process thoda better ho sakta tha, especially billing ki clarity mein. Despite kuch issues, main fir se try karne ki soch rahi hoon kyunki improvements se kaafi cheezein manageable lag rahi hain. Toh haan, agar dhyan se use kiya jaye aur training ache se li jaye, toh fayda hoga zarur.

    Sonia KaurArunachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSales and pre-purchase

    Sales process flow thoda unexpected tha, but kaam ki cheez thi

    Socha tha ki onboarding ka process will be in a certain way, jaise starting mein sab details ek hi jagah milenge, par phir mujhe pata chala ki WFHI ka sales and pre-purchase flow thoda different tha. Pehle sign-up aur invoicing hoti thi phir software access milti thi, jo mujhe initially thoda ulta laga. Lekin overall sochne ke baad ye sequence sensible bhi tha kyunki payment clear hone ke baad hi software ready hota hai use ke liye. Training sessions sequential the aur har module ke baad calling tools ki practice kar sakta tha, jisse samajhna asaan ho gaya. Database integration thoda time laga samajhne mein lekin jab ho gaya toh efficient lagta tha. Automatic updates se kabhi kabhi surprise hua, specially jab naye features add hote they bina mujhe manually kuch karne diye. Telephonic support ne kabhi kabhi jo queries maangi, quickly answer diya. Signup aur invoicing ke stages thoda alag lage par complete process mein sab kuch logical tha aur kaam bhi properly chalta tha.

    Nitin MohanPunjab, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceTraining and onboarding

    bas, training experience kaafi achha raha

    Main training sessions ke baare mein day to day jo feel tha, woh kaafi positive raha. Software use karne mein koi major difficulty nahi ayi, dialer aur calling tools har din consistent rahe. Jo training materials diye gaye the woh simple aur clear the, matlab mujhe baar baar puchhna nahi pada. Automatic updates bhi bina kisi interruption ke hoti rahi trainig ke dauran, isse workflow smoothly chalta raha. Sign-up aur invoicing ka process bhi straightforward tha, jo mujhe kabhi confuse nahi karta tha. Telephonic support bhi choti choti queries ke liye upalabdh raha, aur priority assistance se mujhe lagta hai ki kisi emergency mein jaldi madad mil jayegi. Daily basis pe software ka behaviour mera kaam support kar raha tha, jo mujhe lagta hai kaafi zaroori tha for an ongoing process like remote workflows. Training ke baad main poora confident feel kar rahi hoon ki main ise aage bhi asaani se use kar paungi bina kisi bari rukawat ke.

    Deepti KarnikTripura, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseBilling and payments

    Billing ka system bilkul confusing hai

    Maine billing aur payment process start kiya tha hoping sab smoothly chalega, par roz kuch na kuch problem aati rahi. Invoice clear nahin hoti thi, kabhi amount mismatch lagta tha, aur payment confirmation ka bhi delay hota tha. Roz dekhte rahna padta tha ki account mein payment properly reflect ho rahi hai ya nahi. Saath hi har baar mujhe confusion hoti thi ki next bill kab generate hoga aur kya charges lagenge. Yeh system itna reliable nahi lag raha jo main over time use kar sakun. Billing dashboard mein bhi bahut errors aaye, jaise ki past payments dikhayi nahi de rahi thi aur proper statements generate nahin ho paye. Customer support ko bhi bar bar call karna para, aur har baar alag alag jawab milte the, jo aur zyada frustration badha raha tha. Expected thodi zyada transparency aur smooth coordination, lekin poori tarah se disappointed hoon is experience se. Har roz billing mein itni dikkat hone ke baad, mujhe lagta hai main yeh software continue nahi rakhungi kyunki everyday ka fallout mere liye bahut time waste kar raha hai.

    Shivani RaneAssam, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Wouldn’t choose it again based on support hours

    I found that the telephonic support hours did not align well with the hours I actually work, which caused a lot of inconvenience. Since I have a flexible schedule, I require help during early mornings or late evenings, but the support was only available during standard business times. This mismatch meant that I often had to wait hours, sometimes a full day, to get answers to pressing questions about the call dialer and the database features. The training sessions were static and could not adjust to individual timing needs. Because of this, the software’s benefit was reduced for me as I couldn’t fully utilize the automatic updates or manage workflow issues when I needed to. The sign-up and payment process were straightforward and didn’t cause trouble, but lacking around-the-clock support made the platform less effective for my use case. Given these experiences, I probably would not choose to use this software again if support availability remains as limited as it is now.

    Anagha ParabTamil Nadu, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerBilling and payments

    Neutral on payment help, might need assistance again

    Reflecting on the billing and payments process, I find myself somewhat undecided. The initial sign-up was relatively smooth, and I was able to complete the payment without too much hassle. However, when I checked the invoice details, I noticed some ambiguities that left me a bit unsure if everything was correctly itemized. While the system did send timely reminders which I appreciated, the clarity of the invoice itself could be improved to avoid any confusion later. Considering this, I anticipate I might need to reach out for assistance again the next time a payment cycle arrives. The customer support so far has been helpful but not outstanding, leaving me wondering if the help I might receive will be quick and clear enough to resolve further issues. It's possible the experience could differ next time, but as of now, I remain cautiously optimistic but prepared for potential follow-up support needs. This moderation reflects my impartial feeling towards the billing system — neither poor nor excellent, but functional with room for growth.

    Sanjana JainLadakh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseTraining and onboarding

    Training ke dauran jo technical issue aaya, usko handle karna acha tha

    Main expect kar raha tha ki training aur onboarding mein jab bhi koi problem aayegi, toh support thoda delay karega, kyunki remote training systems mein ye usual hota hai. Lekin mujhe achcha laga ki jab mere saath software ke dialer feature setup mein dikkat aayi, toh unhone quickly respond kiya. Pehle toh main soch raha tha ki mujhe kaafi wait karna padega, lekin unka telephonic support prompt tha aur mujhe step-by-step samjhaya ki kaise apna workflow fix karen. Comparatively, dusre systems jahan main training leta hoon, wahan response time thoda slow hota hai. Lekin yahan support staff ne meri queries ko efficiently handle kiya. Thoda ye laga ki training ka duration thoda zyada tha, aur kuch modules repetitive the, jo main easily skip kar sakta tha, toh training process thoda optimize kar sakte hain. Lekin overall main khush hoon ki jab error ya confusion hua, toh team ne support me koi compromise nahi kiya. Onboarding process bhi achcha chal raha tha, invoice clear mila aur payment karna bhi smooth tha. Software ka interface thoda complex lagta hai starting mein, lekin training usme kaafi madad karta hai. Mujhe imandari se lagta hai ki agar thodi flexibility training schedule mein rahe, toh aur bhi accha hota.

    Suresh SatheMaharashtra, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseBilling and payments

    Socha tha invoice aligned hoga, par thoda confuse hua

    Jab maine WFHI ka billing process chalu kiya toh expect thi ki invoice clear aur easily samajh aayega, par reality thodi alag nikli. Shuru mein sign-up ke baad mujhe laga sab kuch smooth hoga, lekin invoice details thoda confusing the. Kuch charges ki explanation clear nahi thi aur mujhe support team ko baar-baar call karna pada clarify karne ke liye. Jo payment process hota hai, wo thoda straightforward tha par billing ke baare mein jis tarah explain nahi mila, vo disappoint karne wala tha. Onboarding ke dauraan software access milne mein time laga, aur jab finally billing setup hua, toh mujhe laga ki ye extent tak mere expectations se match nahi karta. Lekin ek cheez jo achhi thi wo ye thi ki automatic updates ne software features ko regularly update kiya, jis se database aur dialer tools mein naya functionality aata raha. Is wajah se main thoda satisfied rahi ki training aur calling tools jo hain wo thik-thak hain. Overall, billing experience mein clarity thoda kam thi, jo thoda frustrating thi lekin support team ki promptness ne situation ko thoda better banaya. Main suggest karungi agar billing process ko thoda aur transparent banaya jaye toh naye users ke liye bahut helpful hoga.

    Chaitali Ekta SippyNagaland, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSupport and communication

    got some help fast, but getting going was patchy

    So I was a bit unsure at first when I started using the software and signing up. The invoicing process was pretty straightforward, which was good, but when it came to actually using the dialer and other tools, I struggled a bit. The training materials were there but I found some parts confusing and had to keep checking with support. Support itself was a mixed bag; one time I got quick help which got me on track, but another time there was a delay and I had to wait longer than I hoped. It felt like a push and pull between things working and not working quite right. The automatic updates sometimes changed how the database functioned, which was unexpected and required another round of figuring it out myself. Overall, I think the software has potential but it needed patience from my side to really settle into the flow. Still, I ended up learning enough to keep going, though I'm not sure how quickly someone new would get fully comfortable.

    Sarita TandonJharkhand, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy