got some help fast, but getting going was patchy
So I was a bit unsure at first when I started using the software and signing up. The invoicing process was pretty straightforward, which was good, but when it came to actually using the dialer and other tools, I struggled a bit. The training materials were there but I found some parts confusing and had to keep checking with support. Support itself was a mixed bag; one time I got quick help which got me on track, but another time there was a delay and I had to wait longer than I hoped. It felt like a push and pull between things working and not working quite right. The automatic updates sometimes changed how the database functioned, which was unexpected and required another round of figuring it out myself. Overall, I think the software has potential but it needed patience from my side to really settle into the flow. Still, I ended up learning enough to keep going, though I'm not sure how quickly someone new would get fully comfortable.