Wouldn’t choose it again based on support hours
I found that the telephonic support hours did not align well with the hours I actually work, which caused a lot of inconvenience. Since I have a flexible schedule, I require help during early mornings or late evenings, but the support was only available during standard business times. This mismatch meant that I often had to wait hours, sometimes a full day, to get answers to pressing questions about the call dialer and the database features. The training sessions were static and could not adjust to individual timing needs. Because of this, the software’s benefit was reduced for me as I couldn’t fully utilize the automatic updates or manage workflow issues when I needed to. The sign-up and payment process were straightforward and didn’t cause trouble, but lacking around-the-clock support made the platform less effective for my use case. Given these experiences, I probably would not choose to use this software again if support availability remains as limited as it is now.