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WFHI Reviews

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4.0out of 5

4 out of 5

Based on all 3,85,413 published WFHI Reviews.

2,89,159 of 3,85,413 reviews include a verification label.

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WFHI Reviews

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  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support ka setup smooth tha but thoda confusion tha ongoing mein

    Maine jab WFHI software ka setup karna start kiya, toh initial setup toh kaafi straightforward laga. Onboarding process mein jo training sessions diye, unmein basic cheezein samajh mein aa gayi thi aur call tools bhi ready thi use ke liye. Lekin jab ongoing support aur communication ki baat aayi, thoda set-up jo one-off tha, uske baad jo continuous help chahiye thi, woh thoda inconsistent thi. Kabhi kabhi support team se response delay hota tha, aur koi urgent clearance chahiye tha toh thoda time lag jata tha. Training ke baad bhi regular updates ke liye agar ek dedicated channel hota toh better hota. Overall, setup phase simple tha, ongoing support mein thodi improvement ho sakti hai, warna software aur dialer ki quality achhi hai aur jo basic database features hai woh kaam karte hain sahi se. Payment aur invoicing process bhi seamless thi. Bas thoda aur prompt aur regular clarity chahiye overall communication mein.

    Pallavi AhluwaliaSikkim, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceSupport and communication

    support ne explain kiya par clear nahi hua

    Mujhe lagta hai ki telephonic support team ne kaafi try kiya mere sawaalon ka jawab dene ke liye, par explanations zyada clear nahi thi. Kabhi-kabhi jo points woh samjha rahe the, woh thoda confusing ho jate the, aur mujhe baar-baar dubara puchna padta tha ki matlab kya hai. Software ke kuch updates ne bhi mujhe thoda pareshan kiya, aur jab queries kar rahi thi toh support se fully samajh nahi paayi ki update se kya farak aayega meri workflow me. Invoicing aur payment process pe unhone basic clarification di, jo theek thi, par mujhe lagta hai ki agar woh thoda step-by-step simple details dete toh badi madad hoti. Overall, main itna impressed nahi rahi hu support ki clarity pe, matlab ki conversation se jo samajh aata hai woh incomplete tha. Mujhe laga tha ki priority assistance lene par zyada personalized aur clear clarification milegi, lekin practical me thodi bhaunchal lagti hai. Mujhe lagta hai ki agar support team thoda simple aur clearly bolti, toh better hota. Kahoon toh support ka experience mera typical call centre jaisa raha, jo mujhe accept karna pada.

    Kashish DixitArunachal Pradesh, IndiaExperience: Published:
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  • 1 out of 51 of 5Unverified experienceSupport and communication

    Support se timely response missing tha

    Main soch rahi thi ke jab mujhe support ki zarurat padegi toh log jaldi reply karenge, par wo expect nahi hua. Jab mein ne call kiya ya mail bheja, toh kabhi kabhi jawab aata tha toh delay ke sath. Shayad unke paas requests jyada hongi ya fir staff kam hoga, mujhe pata nahi. Communication thoda slow tha aur main expect karti thi ki better follow up hoga. Training aur software samajhna easy tha, par jab problem aayi toh support se help milna mushkil tha. Invoice aur payment process mujhe samajh aaya, wo theek-thaak chal raha hai. Overall, support service mein promptness ki kami thi, jo thoda disappointment thi. Agar timely assistance milti toh experience better ho sakta tha, par abhi ke liye main thoda hesitant hoon ki agli baar fir se use karungi ya nahi.

    Himani AnandNagaland, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceSupport and communication

    Took quite a while to get help when things went wrong

    My experience with WFHI’s support during some technical glitches was a bit of a mixed bag and quite time-consuming. When I encountered problems with the dialer not syncing properly with the database, I expected quick assistance, but the wait time turned out to be longer than I hoped for. On the positive side, once the support team did connect, they were polite and tried to understand the issue carefully without rushing through the conversation. Also, I appreciated that the automatic updates rolled out smoothly without causing additional problems. However, the back-and-forth over phone calls and emails stretched over several days, which was frustrating when I needed a faster resolution. The support didn’t always have immediate answers but tried to escalate issues, which was reassuring. Overall, while I can acknowledge that the staff were courteous and willing to help, I do feel the process took more time than it should have, especially when working remotely where every minute counts. It would be better if the initial response was quicker to reduce such delays.

    Kiran ThakurBihar, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    Too much waiting and repeating

    Support se baat karte waqt mujhe kaafi intezaar karna pada. Bar-bar same cheezen bolni padi, wo thoda frustrating tha. Lekin support ka response achha tha, wo baat mein theek laga.

    Ria JoshiOdisha, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support mila par thoda wait hua

    Mujhe support team se contact karna tha because dialer mein kuch issues aa rahe the. Generally toh response acha milta tha, phone par baat kar ke sab kuch explain bhi kar diya. Par thoda jyada time laga kisi technical problem ka reason samajhne mein. Main samajh raha tha jitni jaldi help milegi utna accha hoga, lekin lagbhag do ghante ka time lag gaya. Overall, communication clear thi par speed thodi slow thi. Support team ko thodi training aur deni chahiye timely responses ke liye. Baaki onboarding flow smooth raha, training sessions bhi useful lage. Software ki auto updates bhi timely hoti rahi, jisse naye features aate rahe. Sign-up aur payment process mein bhi koi dikkat nahi aayi, wo practical tha. Mujhe lagta hai agar support thoda quick ho jaye to bahut achha experience hoga.

    Shubham PatelTripura, IndiaExperience: Published:
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  • 3 out of 53 of 5Unverified experienceSupport and communication

    sochti hoon ki ek baar phir try karun

    Jab maine pehla baar support ko contact kiya tha, toh honestly response thoda slow tha aur mujhe feel hua ki communication mein thodi misunderstanding ho gayi thi. Tab main thodi confuse ho gayi thi ki kya mera issue properly samjha jaa raha hai. Dialer use karte waqt bhi kabhi kabhi chhoti problems face karni padi, lekin baat ye hai ki baad mein jab main support ko phir se call ki toh response thoda better tha aur unhone patiently meri baat suni. Mujhe lagta hai ki unka telephonic support system thoda improve kar sakta hai taaki confusion kam ho jaaye. Training session ka jo process tha, wo thoda fast tha aur mujhe lag raha tha ki usmein thoda aur time dena better hota taaki har function ache se clear ho jaaye. Database feature ko lekar bhi mere kuch doubts the jo clear nahi hue pehle try mein, par phir jab main guidance le kar aayi tab samajh aaya. Mujhe lagta hai ki jab cheeze expected ke mutabik nahi chalti hain toh patience rakhna padta hai. Mujhe aisa lagta hai ki agar main dobara try karungi toh shayad zyada smooth experience milega. Sab mila kar, ye system useful hai magar kabhi kabhi thoda frustrating bhi ho sakta hai jab wo perfectly respond nahi karta ya details clear nahi hoti. Toh agar mere jaisi koi ho jiski patience achhi hai, toh definitely fir se try kar sakti hai, warna kabhi kabhi ye thoda challenging feel ho sakta hai.

    Kirti ChauhanLadakh, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support me kuch acha, lekin kuch cheezein disappoint bhi ki

    I have reached out to your support team multiple times now. Tumne definitely helpful responses diye hain, especially jab technical issues aaye the dialer se related. Baar baar explain karna pada apni problem ko, but eventually solution mila. Par kabhi kabhi lagta hai ki waiting time zyada hota hai, aur thoda faster response chahiye tha. Aage bhi agar mujhe koi confusion ya problem hogi, toh shayad mujhe tumse hi help leni padegi kyunki training sessions aur software features tab tak kaafi clear nahi lag rahe. Payment aur invoicing ka process bhi straightforward tha, koi unnecessary delays nahi hue. Communication overall thik thi, par I hope tum log thoda aur prompt support provide karoge in future. Agar assistance consistently fast milti rahe toh mai zyada confident feel karta ki tumhare system ke saath kaam kar paunga without stress.

    Rishi BagchiTripura, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSupport and communication

    Setup kaafi straightforward tha, par continuous support thoda kam tha

    Maine setup shuru kiya aur initial training ke baad kaafi cheezein ek baar me samajh mein aa gayi thi. Dialer aur database setup jaise major elements efficiently complete hue, jisme telephonic support kaafi madadgar raha. Lekin jab baat continuous communication ki aayi, toh mujhe laga ki agle mahine kuch aur queries hongi jo shayad phone pe samay se handle karna thoda challenging ho sakta hai. Support staff ne initial setup mein jo guidance di, usse kaafi farq pada, aur mujhe lagta hai ki ye ek bar ka kaam hai jo jaldi ho jata hai. Baad mein agar koi nayi update ya technical issue aaya, toh uske liye mujhe proactive information mile toh achha hota. Doston ko kahun toh bataunga ki setup easy hai lekin baad mein support thoda aur continuous chahiye hota hai.

    Varun BhaveMaharashtra, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseSupport and communication

    Understanding support happened when I needed it most

    I found the telephonic support quite effective, particularly during a moment when I was setting up the calling tools and ran into trouble with the dialer's configuration options. It wasn't obvious at first how the automatic updates might affect the database's stability, but speaking to support helped me connect those dots. That moment really made it clear that help was available and that I wouldn't be left to struggle alone. After that, I felt more confident exploring other features knowing I could reach out if needed. The onboarding flow was supportive without being overwhelming, and the training materials were clear enough that I rarely needed to call again. So while I hope I won't require frequent assistance going forward, it's reassuring to know that it's there and responsive whenever I might face new challenges. Overall, the support aspect clicked with me when it mattered most and made a positive difference in my experience.

    Amrita BorkarMadhya Pradesh, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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