Support se timely response missing tha
Main soch rahi thi ke jab mujhe support ki zarurat padegi toh log jaldi reply karenge, par wo expect nahi hua. Jab mein ne call kiya ya mail bheja, toh kabhi kabhi jawab aata tha toh delay ke sath. Shayad unke paas requests jyada hongi ya fir staff kam hoga, mujhe pata nahi. Communication thoda slow tha aur main expect karti thi ki better follow up hoga. Training aur software samajhna easy tha, par jab problem aayi toh support se help milna mushkil tha. Invoice aur payment process mujhe samajh aaya, wo theek-thaak chal raha hai. Overall, support service mein promptness ki kami thi, jo thoda disappointment thi. Agar timely assistance milti toh experience better ho sakta tha, par abhi ke liye main thoda hesitant hoon ki agli baar fir se use karungi ya nahi.