Took quite a while to get help when things went wrong
My experience with WFHI’s support during some technical glitches was a bit of a mixed bag and quite time-consuming. When I encountered problems with the dialer not syncing properly with the database, I expected quick assistance, but the wait time turned out to be longer than I hoped for. On the positive side, once the support team did connect, they were polite and tried to understand the issue carefully without rushing through the conversation. Also, I appreciated that the automatic updates rolled out smoothly without causing additional problems. However, the back-and-forth over phone calls and emails stretched over several days, which was frustrating when I needed a faster resolution. The support didn’t always have immediate answers but tried to escalate issues, which was reassuring. Overall, while I can acknowledge that the staff were courteous and willing to help, I do feel the process took more time than it should have, especially when working remotely where every minute counts. It would be better if the initial response was quicker to reduce such delays.