Setup took way too long and complex
You promised a smooth setup with clear telephonic support, but for me, it was anything but smooth. The whole process dragged on for days before I could get even basic functionality running. Every time I called, the responses were slow, and I felt like I was being passed around. It seemed almost no part of the setup was automated; every step required me to be on the line for troubleshooting. This isn’t just about initial onboarding—I kept facing ongoing issues that needed the same attention repeatedly and that was frustrating. You emphasize automatic updates, but in my experience, these didn’t help much because the manual intervention was still necessary. The database feature didn’t integrate well initially, and I had to reach out multiple times for help which cost me so many hours I could have used elsewhere. I also faced difficulties with the billing and payment interface; it was not intuitive and invoices sometimes didn’t show correctly until I contacted support again. Unfortunately, this slowed down my whole workflow and made me question the value of continuing. I had hoped the telephonic support would speed things up but instead it felt like a bottleneck that drained a lot of my time. You need to seriously rethink how you handle onboarding and ongoing support if you want customers like me not to lose patience.