Mixed feelings: setup worked well once but ongoing access issues are frustrating
At first, I found the setup process quite straightforward and the initial access to the software was smooth enough. The installation and onboarding steps were clearly outlined and I managed to get everything in place without any major problems. However, the issues began once I tried to use the system more regularly. While the dialer and database features are impressive, ongoing issues with access disruptions have become a constant annoyance. These interruptions have led to lost time and frustration on my part as I have to repeatedly log back in or troubleshoot minor errors that pop up without warning. It's disappointing because the one-off setup promised a reliable workflow, but the day-to-day usability has not matched that promise. Additionally, while telephonic support is available, it sometimes takes longer than expected to reach someone who can resolve complex problems. So the experience has been a mix of positive and negative aspects, with the initial setup being quite good but the ongoing access reliability leaving much to be desired.