When I first got access to the software, I assumed the documentation and onboarding would make every
When I first got access to the software, I assumed the documentation and onboarding would make everything pretty straightforward. But honestly, I found lots of the instructions quite confusing and sometimes contradictory, especially around how to access some features or set up the dialer correctly. It took me a good amount of time just to understand where to find the call logs and how to sync the database properly. While there was training material available, it wasn’t as detailed as I would have liked, so I spent a lot of time experimenting or searching online for help. I wasn’t sure if I missed some important step or if some part of the system actually wasn’t working well. Maybe it’s just me needing more tech experience, but clear step-by-step or visual guides would have been really helpful here. So far, I don't feel fully confident navigating the software stages yet, which is frustrating because I want to be efficient. Hopefully, future updates improve clarity so it doesn't take so long to get comfortable.