Lacked consistent daily access and reliability
Unfortunately, in my experience, the software did not reliably offer daily access as required. While the initial setup and sign-up process seemed straightforward, once I started the day-to-day usage, I frequently encountered issues logging into the platform. The dialer sometimes failed to connect calls, and the database feature was often unresponsive at critical moments. Training did little to mitigate these recurring problems as the software seemed unstable beyond the first use. I also found that automatic updates occasionally caused unexpected interruptions rather than improving functionality seamlessly. The telephonic support was hard to reach during my work hours and when I did get through, the response was slow and somewhat ineffective. The invoicing and payment steps were clear, but since the software’s core access was inconsistent, it diminished any value I expected. Overall, I was left frustrated with the ongoing accessibility problems and lack of consistent performance. Without a stable connection to the software and prompt support, the tools did not fit my needs or workflow, which was disappointing given the initial promise.