You surprised me with the level of clarity provided
Throughout the sales and pre-purchase phase, I was initially unsure about how transparent things would be, especially since remote workflow software can get complex quickly. You, however, provided documentation and communication that was clearer than I expected. While some questions still required my own digging or follow-up with support, the overall information helped me build enough confidence to proceed. The sign-up and invoicing details were laid out in a straightforward fashion, which also contributed to feeling secure about the process. What surprised me was how upfront you were about the capabilities and limitations of the software. That kind of openness, even before purchase, made a difference especially compared to other vendors I have contacted. I did feel that some aspects of the onboarding could be more user-friendly; a small reservation, but enough to warrant mentioning. Still, your transparency helped me move forward feeling reasonably confident.