Looking back, my experience with the sales and pre-purchase phase was quite mixed. On one hand, the

Looking back, my experience with the sales and pre-purchase phase was quite mixed. On one hand, the

Looking back, my experience with the sales and pre-purchase phase was quite mixed. On one hand, the website layout and information provided initially seemed straightforward, and I was able to locate some basic details about the software features without too much hassle. However, when I tried to dig deeper to understand the full capabilities and how it might suit my specific needs, things became less clear. The documentation felt incomplete in places, and I struggled to get a clear picture of the training modules included or how the onboarding would actually work in practice. The dialer and database capabilities were mentioned but not elaborated enough to understand their real usefulness. I also found the sign-up process somewhat confusing; it was not very intuitive to find where exactly to begin or how the invoicing would be handled since the clarity on payment terms was lacking. That said, once I had signed up, the automatic updates seemed to work fine and the telephonic support was at least reachable. Still, it left me wondering whether the experience could have been smoother overall or if they could have been more transparent about what to expect before purchasing. It is possible that with better clarity upfront, things would have been easier, but as it stands, the balance of my experience was more frustrating than helpful.