The moment I thought I got it, I usually didn’t
Reflecting back on using the training and onboarding, it was a bit of a mixed bag for me. On one hand, the materials laid out the basics clearly enough, and the automatic updates happened without too much trouble. But on the day-to-day side of things, I often felt like I was missing something crucial that wasn’t covered well in the initial sessions. For instance, the dialer worked fine sometimes, but other times I struggled with connecting calls or using advanced features. The database setup also confused me more than once, which wasn’t what I expected after the training. The telephonic support was helpful but couldn’t always solve the issues quickly, which left me waiting. I think what didn’t click for me was how to integrate all the features seamlessly into my actual workflow. Signing up and invoicing was straightforward, but the ongoing use demanded more effort than I anticipated. The moment I felt I was finally getting the hang of it, something new or tricky showed up to slow me down, so the learning curve was longer than I thought it would be.