Training and onboarding: straightforward and repetitive
The training process was a mix of solid features but also some downtime that tested my patience. At first, everything seemed organized with clear instructions on setting up the database and the dialer functionality. However, I kept encountering repetition in the material where I felt like I was covering the same ground more than once. That wasn’t always helpful because I wanted more specific insights into handling the software in practical scenarios. The waiting time between live training sessions added to the slow pace, which was less effective for staying engaged. On the bright side, automatic updates worked well without causing disruptions, and I found the sign-up and payment process straightforward with timely invoicing. The telephonic support was decent but occasionally slow to respond, which was a minor frustration when I needed immediate help. Overall, the onboarding got me functional with the tools, but the scattered pacing and repetitive content left me feeling only moderately satisfied with the training experience.