Surprising how confusing the labels were at start
I remember during the onboarding when I first accessed the training modules, I was unexpectedly thrown off by the labeling system. For example, some buttons just had vague terms that didn’t seem to align with what I was supposed to do next, which made it confusing to proceed. The rest of the training felt scattered in terms of how instructions were worded — sometimes too technical, other times too simplistic, making it hard to judge the pace. I managed to reach the stage where I tried using the dialer and database features, but the lack of clear wording meant I wasn’t always sure if I was using them properly or not. There was one part where the training screen suddenly jumped to another topic without a steady transition and left me guessing what I was expected to master before moving on. Overall, I found the onboarding quite frustrating and didn’t feel confident with the guidance given. It was more of a trial and error than a well-structured process.