Time taken was longer than I wished
My experience with the initial sales and pre-purchase processes was generally positive but did involve a bit more waiting than I anticipated. From signing up to getting all the software and training materials set up, I noticed multiple repetitions in the onboarding prompts which, while thorough, felt somewhat redundant. The waiting times between each stage, especially before I could access the dialer tools, extended the process beyond what I expected. Nevertheless, once I was fully onboarded, the software itself proved quite sophisticated and useful. I appreciated the detailed database features and the seamless automatic updates. Telephonic support was accessible but was occasionally slow to respond during peak hours, which added to the waiting feeling. The billing and payment process was relatively straightforward, though invoices came with a standard delay. Overall, I would say the onboarding flow could be quicker and less repetitive, but the quality of the product and support makes up for these initial hiccups. I found the calling tools to perform reliably throughout the week, which is important for remote workflows. The software updates rolled out smoothly and did not disrupt my work. Hence, despite some frustration with the time taken, I am mostly satisfied with the system.