Dialer feature worked well, but onboarding was confusing
When I first looked into the software, I expected the onboarding process to be straightforward based on the descriptions online. However, while the dialer worked smoothly and connected calls without glitches, the initial setup steps were less intuitive than I anticipated. The sequence of introducing features during training didn't quite match my understanding from the pre-purchase information. For example, I thought the database feature would integrate seamlessly from the beginning, but setting it up required more back-and-forth than promised. On the positive side, the invoicing and payment steps were transparent and easy to navigate, which was comforting. Telephonic support was prompt and courteous, yet sometimes their explanations felt a bit generic when I had detailed questions about automation updates. Overall, the software delivered on core functions, but certain parts of the onboarding flow could benefit from clearer guidance to align better with what a new user expects. This mix of effectiveness and frustration leaves me cautiously optimistic about future updates and usability improvements.