Took some effort but not straightforward
I decided to explore the software and training options before committing, and I have to say the wording and labels during sign-up and in the software had their ups and downs. On one hand, some terms made sense and helped me understand what was required; for example, the dialer was clearly labeled, and tutorial prompts were easy to spot. However, other parts, like database management and access levels, were a bit confusing at first. It took several tries to figure out if I was supposed to upload my contacts directly or use the integrated tools. The onboarding flow required patience, as some steps weren't clearly marked, which slowed me down. The calling tools themselves worked fine, though I found the automatic updates occasionally changed layouts slightly, which threw me off. Support was reachable by phone, yet waiting times varied, and sometimes the explanations felt rushed. On the payment side, the invoicing and sign-up were straightforward, but I did wonder if the terms could have been clearer upfront to avoid surprises. Overall, using the WFHI software involved a fair amount of figuring out, and while parts of it clicked naturally, others felt like a hurdle. I appreciate the mixed experience because it matches my view honestly, acknowledging both what worked and did not in the process.