Confusing sales labels made sign-up harder than needed
I went through the sales and sign-up process with some difficulty because the wording on the pricing and package labels was confusing. The terms used didn’t always make clear what features were included versus what required additional purchase, which made comparing options harder than I expected. I kept having to go back to check details or rely on FAQs that weren’t entirely straightforward either. The invoice I eventually received was fine, reflecting what I selected, but the terminology before purchase made me hesitate. Automatic updates were mentioned but not clearly tied to specific packages, which is something I noticed as a missed detail. On the positive side, the database and calling tool explanations after sign-up were useful and well-structured. Still, the sales wording around features seemed to stand out for me as the biggest obstacle and could use refinement to avoid confusion for new customers looking to decide quickly and confidently.