Surprised how much setup had to be done just once
I was a bit surprised at how much of the setup felt like a one-time thing versus ongoing work. At first, I had expected to keep needing help from support or training sessions every time some aspect changed. But most help was needed only around signing up and getting used to the dialer and database tools during onboarding. After that initial phase, I found myself more independent week to week. The automatic updates happened without me actively doing anything, which was convenient. I did call support a few times later on, but mostly for clarifications rather than new setups. The invoicing and payment process also required little repetition once I understood how it worked. Overall, it was interesting that the heavier lifting was upfront, and the routine operation became smoother with less external guidance.