Really felt like support was missing what I needed
Honestly, I spent way too much time just trying to get some clear help from the support team. Every time I called, I had to repeat the same issues over and over, which got really tiring. They seemed nice but kept saying they'd transfer me or call me back, and it never happened quickly. I ended up waiting on hold for ages, and when I did get through, the advice wasn’t very helpful. It felt like no one really understood what I was dealing with, especially when it came to setting up the dialer and managing the database. Getting a simple explanation about the automatic updates took forever, even though I was pretty clear on what I needed. The training materials were decent, but without good backup from support, I felt stuck more often than not. Signing up and paying wasn’t too bad, at least those parts worked fine. I just expected a smoother communication flow, and honestly, it was missing here. I found myself frustrated because I want to believe this software can do a lot, but I also need communication that’s quick and doesn’t waste time. I hope they improve their telephonic support because right now it’s something I definitely didn’t get enough of.