Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,89,225 published WFHI Reviews.

2,91,940 of 3,89,225 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,380 matching

Back to the start of the list
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Main support team se contact karne ke liye tayaar thi kyunki mujhe software setup mein thodi madad c

    Main support team se contact karne ke liye tayaar thi kyunki mujhe software setup mein thodi madad chahiye thi. Pehla impression theek tha, lekin kuch stage par mujhe lag raha tha ki jo communication mil rahi thi, woh mere expectations ke mutabiq nahi thi. Kabhi support fast aati thi, toh kabhi humein wait karna padta tha responses ke liye. Unhone jo guidance di, woh kahi baar straightforward thi aur kahin baar thodi unclear thi, toh mujhe khud se solution nikalna padta tha, jo ki thoda tiring tha. Dialer feature mein bhi shuruaat mein issue tha, jo solve karne mein time laga. Lekin database feature smoothly chal raha tha jo mera kaam asaan kar raha tha. Overall, support ka process thoda mehnat mangta hai, par unki help se humne apne workflows start kiye. Thoda aur clear aur consistent communication hota toh behtar hota. Signing up aur payment process seamless raha, jo achha laga.

    Sudha RamanManipur, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSupport and communication

    Support aur labels kaafi confusing lage, overall thoda messy feel hua

    Mujhe lagta hai aapko apne communication aur wording mein thoda improvement karna chahiye. Jab main support ko call karti hoon, labels aur instructions samajhna thoda mushkil hota hai. Database aur dialer ke options clearly distinguish nahi hote, jo experience ko frustrate karta hai. Aapki website ke terms bhi kabhi kabhi confusing lagte hain, jisse main sochti hoon ki kya main sahi jagah hoon ya nahi. Overall, poora process mere liye thoda messy aur overwhelming raha, specially jab updates aaye toh changes ka detail clear nahi tha. Agar aap clarity pe kaam karenge toh surely better lag sakta hai ye software.

    Nivedita BasuHimachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Expected quicker start but still decent overall

    I had hoped to get fully operational with the software within a day or two, but it took a bit longer due to the onboarding process being somewhat slower than anticipated. While signing up and the payment steps were straightforward without any glitches, setting up the database to fit my workflow dragged out over several sessions. The training was clear, and the support team was helpful on calls, guiding me through issues patiently. Automatic updates installed without interfering with my work hours, which I appreciated. The calling tools functioned well once everything was ready. I expected to be up and running faster but found that some of these kinks are normal when transitioning to new remote workflow software. Despite the wait, I’m satisfied with how things turned out and would say the quality of assistance provided compensated somewhat for the slower start. Overall, a positive experience with a minor reservation about timing.

    Jaideep BehlAndhra Pradesh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Labels aur wording se confusion hi hua

    Maine WFHI ke software mein support ke saath kaafi baatein ki hain, par honestly labels aur wording kaafi confusing the. Jab bhi main kuch kaam karne ki koshish karta tha, toh lagta tha ki instructions properly clear nahi hain, jisse mujhe baar-baar samjhane padta tha ki main kya chahta hoon. Support team ne bhi kai baar mujhe alag tarah samjhaya, par phir bhi mujhe lagta hai ki labels mein consistency nahi hai aur wo terms jo use kiye jaate hain unka matlab pura samajhna mushkil hota hai. Online database aur dialer use karte waqt bhi mojud labels thik se meaning convey nahi kar paate. Payment aur invoicing ke terms bhi thode unclear hain, jinke wajah se mujhe jyada confusion hua. Overall, mujhe support ki courtesy theek lagi, par agar software ke labels aur explanation clearer hote toh kaafi madad milti. Is baat ko main baar-baar explain kar chuka hoon, par chalta waise hi focus karte hain.

    Harsha Pooja ParabKerala, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerSupport and communication

    Support ne time le liya par ab lagta hai sahi samajh aya

    Mujhe jab pehle WFHI ki service se interact karna shuru kiya tha, toh initially thoda confused tha about instructions aur labels – kuch terms itne clear nahi lag rahe the. Par ab, thoda time beetne ke baad, mujhe lagta hai ki unke team ne bohot soch samajh ke wo words choose kiye hain jo jaldi samajh aane wale hain. Although pehli baar mein main thoda frustrate hua, par jab support ko call karne ka mauka mila, unhone patiently sab explain kiya. Unka telephonic support kaafi efficient tha, aur phone pe baat karke pata chala ki har ek step ka allot description was reasonable. Yeh mujhe ab samajh aata hai ke thoda waqt lagta hai naye software aur training ko fully appreciate karne mein, specially jab terms aur labels humare liye naye ho. Ab jab main software use karta hoon, toh jitna clarity chahiye thi woh milti bhi hai, jo pehle nahi lag rahi thi. Invoice aur payment process bhi asaan tha toh woh bhi ek plus point raha. Overall, ab main samajhta hoon ki sab thik tha, bas time chahiye tha samajhne ke liye.

    Uday SoniGujarat, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Bohot hi smooth laga jab maine steps ka sequence dekha

    Mujhe lagta hai ki software ka onboarding process ekdum logical order mein tha. Sabse pehle sign-up and billing clear tareeke se samjhae gaye, fir database ka setup dhyaan se karwaya gaya. Isse mujhe pura structure samajh mein aaya, jo ki bahut madadgar tha. Calling tools aur dialer ki training bhi waise hi step by step thi jaisa hona chahiye tha. Kabhi bhi kisi step par confuse nahi hua, har ek phase khud se connect karta tha with the previous. Support team se bhi jab baat ki toh woh neekhi tarah se aur patience se jawab diye, questions ke according guide kiya. Automatic updates bhi background mein smoothly ho rahe the, mujhe koi dikkat nahi aayi. Payment aur invoicing ka process transparent tha, jo mujhe pehle se samajh aaya tha. Overall, communication aur support ke mamle mein woh step-wise process itna achha tha ki lagta hai ki woh log user experience ko kaafi serious lete hain aur isliye har stage logically design kiya tha. Is wajah se mujhe pura confidence hua ki main joh software le raha tha, uska structure sahi hai aur help bhi mil paayegi agar zarurat ho toh.

    Farhan DesaiPuducherry, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceSupport and communication

    Support ka experience pehle se better hai, thoda kam tension

    Pehle jo software try kiya tha uske mukable me, yahan support kaafi better thi. Bas phone uthate hi samjhte hain ki aapki baat kya hai aur jaldi solution dene ki koshish karte hain. Woh nahi ki baar-baar explain karna padta hai ya unnecessary delay hota hai. Thoda lagta hai ki sad other services mein zyada effort lagta tha jitna yahan. Kabhi kabhi lagta hai ki response thoda fast ho sakta hai but overall, support ka system smoother hai. Software bhi achha interact karta hai support ke saath, simple dialer aur database features use karna easy karta hai. So in terms of effort, yeh waise toh simple hai compared to what I faced earlier.

    Leela RamanDelhi, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Time to Adjust: Daily Use Brought Some Delays

    While initial setup was quite smooth with clear billing and invoicing procedures, the day-to-day usage of the software revealed some issues that took longer than expected to get used to. Regular automatic updates promised improvements but required me to adapt frequently to minor interface changes, which disrupted my workflow occasionally. The calling tools and dialer, though efficient once mastered, involved a learning curve that wasn't fully addressed in the early training sessions. Moreover, telephonic support responded with professionalism, but sometimes the resolution process stretched longer than I anticipated, especially for features that needed fine-tuning after updates. Despite these drawbacks, the database management feature has worked reliably with only slight hiccups. I appreciate how the system generally performs well after the initial adjustment period, and the invoicing and payment process remains seamless. Nevertheless, if there could be more stabilization in daily feature behavior and perhaps enhanced training on new updates, the overall experience would improve significantly. It’s a promising tool with good customer interaction, only requiring small tweaks to meet daily operational expectations fully.

    Pallavi MathurRajasthan, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    I found the initial setup to be fairly straightforward, but it did take longer than I anticipated to

    I found the initial setup to be fairly straightforward, but it did take longer than I anticipated to start using the software effectively. Support responses were decent, but at times I felt I had to wait longer than expected for clarification. While I appreciate their efforts, it left me with a small reservation about timeliness.

    Emma ThomasUttarakhand, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support required some patience and effort

    The support I received matched my initial expectations, though it required some effort on my part. I reached out during the onboarding phase when I got stuck with the database integration, and while the response was useful, it was not as immediate as I would have liked. That said, the team was knowledgeable and sufficiently detailed in their explanations, which helped me get back on track. I appreciated that your telephonic assistance didn't leave me confused but was not overly enthusiastic either, keeping it professional. The automatic updates rolled out seemed well managed, indicating good backend work. There was a noticeable consistency in communication that made the overall experience quite positive, even if it needed a little persistence.

    Aparna JoshiLakshadweep, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy