Support required some patience and effort
The support I received matched my initial expectations, though it required some effort on my part. I reached out during the onboarding phase when I got stuck with the database integration, and while the response was useful, it was not as immediate as I would have liked. That said, the team was knowledgeable and sufficiently detailed in their explanations, which helped me get back on track. I appreciated that your telephonic assistance didn't leave me confused but was not overly enthusiastic either, keeping it professional. The automatic updates rolled out seemed well managed, indicating good backend work. There was a noticeable consistency in communication that made the overall experience quite positive, even if it needed a little persistence.