Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,89,354 published WFHI Reviews.

2,92,031 of 3,89,354 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Training and onboarding
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

81,295 matching

Back to the start of the list
  • 4 out of 54 of 5Unverified experienceTraining and onboarding

    Training was good but didn’t fit my work hours fully

    So the training and onboarding part was pretty thorough, and I liked that they covered all the software basics during the sessions. But the one thing that didn’t quite match was the timing. Since I usually work irregular or short bursts during the day, the scheduled training hours sometimes felt a bit off for me. It was kind of tough to sit through some sessions as they ran a bit longer than I expected. I wish there was more flexibility because otherwise, the content was good, and I got decent insights into managing the dialer and the database feature. The onboarding flow was smooth in terms of signup and payments, so no big issues there. I guess overall it’s a solid system but just needs to consider different work hour patterns a bit more so it fits everyone’s schedule better.

    Rajani Yasmin VohraTripura, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseTraining and onboarding

    I’m using the training well but might ask for help later

    So after going through the training and onboarding, I feel like I got the hang of most things, especially navigating the software and managing my database. The dialer tool took a bit to get used to, but now it’s pretty smooth when I’m making calls. The onboarding flow was overall easy to follow, though I did have to pause and rewind a few parts, which was a bit tedious. I appreciated that the training covered the automatic updates because that helped me avoid surprises when the software changed. I’m still not totally sure about some of the more advanced features like priority assistance, so I guess I might reach out again if I get stuck next time. The payment and sign-up were pretty seamless too, so no complaints there. I’d say, though I got a good start, I might need a hand again in the future which isn’t a big deal.

    Sanjay KamathTamil Nadu, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseTraining and onboarding

    Only the onboarding call was straightforward

    Starting with the WFHI training, I had hoped to be fully set up within a couple of days, but the actual onboarding duration was far longer than expected. The initial software setup was confusing because the instructions seemed scattered across different modules instead of a clear, linear path. Though I appreciated that the onboarding call itself was reasonably informative and clarified some doubts, I spent extra time navigating through the dashboard features on my own before feeling somewhat confident. The training modules lacked real-time examples, which made absorbing information slower. It took nearly a week for me to get an overview sufficient to handle basic workflow tasks in remote software. However, once the initial steep learning curve was crossed, the workflow software operated steadily and did not introduce major issues. Still, this experience slowed down my start considerably more than I imagined it would. Going forward, I hope WFHI streamlines the documentation and produces more guided video content to make training less time-consuming. For now, I can say the onboarding call was helpful, but the overall time to get going was longer than I expected.

    Arnav GaonkarHimachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceTraining and onboarding

    You improved the training experience over several weeks

    You know, what stood out most to me was how the day-to-day training went well beyond the initial setup. On the first day, there were a few minor hiccups, but you handled updates and adjustments quickly. Each day I logged in, the system worked more seamlessly, and your team’s training support adapted to the specific needs I had about the dialer tool and managing the workflow database. I didn’t have to wait long for responses when I called support, and that consistency was really encouraging. Also, many of the issues I anticipated, like frequent pauses or technical glitches, rarely happened after the first few days, so the experience got steadily better. Having the training material evolve based on real user questions made a big difference. The entire process took a bit over two weeks, but by then I was comfortable using all the features effectively thanks to your ongoing assistance and no disruptive automatic updates during active sessions.

    Aarti JaiswalOdisha, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerTraining and onboarding

    Training and onboarding verdict: Quite good overall

    Reflecting back on my training and onboarding with WFHI, I'd say it was mostly well managed, but not flawless. When I hit a snag with the dialer setup, I reached out to support, and while their guidance helped fix most issues, I had to follow up a couple of times which stretched the process a bit. The onboarding flow was generally clear, and the step-by-step approach in the software helped me adapt quickly. Automatic updates added some changes that required me to revisit a few settings, but I appreciated that these were aimed at improving performance. Given that this was my first time working with remote workflow software, I found the training solid enough though it could be enhanced with more real-life scenarios. Overall, I’d definitely use their training again but hope for slightly smoother issue resolution next time.

    Harish SridharanLakshadweep, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseTraining and onboarding

    Setup thoda one-time tha par baad mein chalana easy tha

    Maine training aur onboarding ke dauran kaafi cheezein notice ki jo main share karna chahungi. Jab maine WFHI ki software setup karna start kiya, toh initially kaafi kaam ek baar karna padta tha jaise dialer configure karna, database ko integrate karna, aur training sessions complete karna. Ye sab process thoda extensive tha aur patience chahiye hota tha, par overall manageable tha. Training ke dwara mujhe samajh aaya ki direct calls ke liye dialer kaise istemal karna hai aur automatic updates ke benefits kya hain. Yeh updates baar-baar chalti rehti hain, jis se software updated rahta hai bina meri taraf se zyada intervention ke. Onboarding ke baad ongoing use ke liye system kaafi straightforward tha, especially jab workflow day-to-day chalana hota hai, toh bahut complex nahi lagta tha. Support team bhi help karti thi jab main kuch features samajhna chahti thi, par kabhi kabhi response time thoda lamba tha jo thoda inconvenient tha. Lekin ek baar sab set ho jaata hai toh daily use mein zyada dikkat nahi aati. Overall, setup ka initial phase thoda demanding tha, but aage chalke ye simplified ho jaata hai, jo acha raha.

    Devika AhluwaliaAndhra Pradesh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceTraining and onboarding

    Training lene mein thoda time laga par samajh aaya

    Jab maine training start ki thi, toh mujhe pehle lag raha tha ki saare labels aur instructions clear honge, par kuch cheezen itni straightforward nahi thi. Software ka dashboard thoda confusing tha kabhi kabhi, especially jab database mein entries karna tha. Jo words use kiye gaye the woh itne simple ya samajhne wale nahi lage mujhe. Thoda zyada waqt laga mujhe training complete karne mein, par might be yeh isliye kyunki mujhe baar baar dekhna padta tha ki kis button pe click karna hai. Onboarding ka flow theek tha, par aksar lagta tha ki terminology thoda better ho sakti thi. Mujhe lagta hai ki agar thoda aur clear language mein ye hota, toh zyada efficiently kar pata. Lekin overall, training se kaafi cheezein samajh aayi hain aur software ke features use karna ab zyada mushkil nahi lagta. Thoda patience toh lagta hi hai, bas uske baad work karna sikh jaunga.

    Kaushik SinghAssam, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerTraining and onboarding

    Mixed feelings about onboarding and training experience

    The training and onboarding process was quite a mixed bag for me. On one hand, the initial modules were straightforward and easy to follow, and I found the software’s database feature handy for organizing my contacts. However, technical glitches during the dialer setup caused some frustration, and the telephonic support response was slower than I expected. It took a few follow-ups to get clarity on certain aspects of the workflow, which wasn’t very smooth. On the positive side, automatic updates improved some functionality without interrupting my work too much, and once the tools were properly set, the daily use felt more stable. The invoicing and payment steps were pretty clear and hassle-free, which was a relief amid the other issues. So overall, I feel the package is decent but could benefit from better support and fewer hiccups during early stages. I’d say the experience was neither great nor terrible, but somewhere in the middle.

    Sagar Shantanu JoglekarKarnataka, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseTraining and onboarding

    Mixed feelings because some labels confused me

    I felt a bit torn about the training and onboarding experience. The dashboard and the basic navigation were simple and the steps in the onboarding flow made sense overall. However, when I reached the part about the database feature and the dialer tools, some of the wording wasn’t what I expected. For example, certain labels used in the menus didn’t match the terminology they had introduced in the training videos, so I had to guess what a few buttons did. That added some friction which I didn’t really need. On the other hand, the step-by-step guidance was helpful, and the telephone support was ready to clarify my doubts when called. The sign-up and payment processes were clear though, and that part went smooth enough. While I appreciate the overall structure, I think better consistency in labeling and clearer instructions for some features would have made the onboarding feel more intuitive and less frustrating for me.

    Sumitra BagchiJharkhand, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerTraining and onboarding

    Training schedule bilkul mere kaam ke ghanton ke liye suit nahi karti

    Mujhe bahut disappointment hua kyunki training sessions ka schedule mera real working hour ke sath match nahi karta tha. Main ek full-time remote worker hoon, lekin training ke timings bilkul is tarah set nahi kiye gaye ki main confidently attend kar sakun. Online sessions regular rakhne mein kami thi, jiske karan mujhe baar-baar last moment notifications milti thi, jo problematic tha. Jo content available tha, wo achha tha, par yeh timing issues bohot disturb karte hain. Is wajah se pura onboarding experience thoda stressful bana. Sath hi database feature ko samajhne ke liye bhi zyada support chahiye tha jo mujhe laga consistent nahi mila.

    Charu BasuMizoram, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy