Mixed feelings about onboarding and training experience
The training and onboarding process was quite a mixed bag for me. On one hand, the initial modules were straightforward and easy to follow, and I found the software’s database feature handy for organizing my contacts. However, technical glitches during the dialer setup caused some frustration, and the telephonic support response was slower than I expected. It took a few follow-ups to get clarity on certain aspects of the workflow, which wasn’t very smooth. On the positive side, automatic updates improved some functionality without interrupting my work too much, and once the tools were properly set, the daily use felt more stable. The invoicing and payment steps were pretty clear and hassle-free, which was a relief amid the other issues. So overall, I feel the package is decent but could benefit from better support and fewer hiccups during early stages. I’d say the experience was neither great nor terrible, but somewhere in the middle.