Training and onboarding verdict: Quite good overall
Reflecting back on my training and onboarding with WFHI, I'd say it was mostly well managed, but not flawless. When I hit a snag with the dialer setup, I reached out to support, and while their guidance helped fix most issues, I had to follow up a couple of times which stretched the process a bit. The onboarding flow was generally clear, and the step-by-step approach in the software helped me adapt quickly. Automatic updates added some changes that required me to revisit a few settings, but I appreciated that these were aimed at improving performance. Given that this was my first time working with remote workflow software, I found the training solid enough though it could be enhanced with more real-life scenarios. Overall, I’d definitely use their training again but hope for slightly smoother issue resolution next time.