Mixed feelings because some labels confused me
I felt a bit torn about the training and onboarding experience. The dashboard and the basic navigation were simple and the steps in the onboarding flow made sense overall. However, when I reached the part about the database feature and the dialer tools, some of the wording wasn’t what I expected. For example, certain labels used in the menus didn’t match the terminology they had introduced in the training videos, so I had to guess what a few buttons did. That added some friction which I didn’t really need. On the other hand, the step-by-step guidance was helpful, and the telephone support was ready to clarify my doubts when called. The sign-up and payment processes were clear though, and that part went smooth enough. While I appreciate the overall structure, I think better consistency in labeling and clearer instructions for some features would have made the onboarding feel more intuitive and less frustrating for me.