Mixed feelings: what I thought versus what it was
Before starting, I had an image in my mind that the training and onboarding would be very streamlined and easy to follow with little ambiguity. I imagined a smooth sequence of sessions that built clearly on each other, enabling me to grasp the software quickly and start working in no time. However, the reality was a bit more uneven. Some parts of the training were indeed well structured and aligned well with what I expected. I especially appreciated the introduction to the dialer tool and database functions, which matched the previews I had seen. But overall, the sequence was sometimes confusing with overlaps or missing explanations that meant I had to pause and think through details by myself. The onboarding felt less like a single clear journey and more like a collection of modules with mixed pacing. On the plus side, the automatic updates did not disrupt my workflow. Sign-up and invoicing were straightforward despite a few minor delays in telephonic support. Hence, the whole experience felt somewhat fragmented compared to my initial anticipation of a fully polished process. It was helpful in parts but could benefit from tighter integration and pacing to meet expectations more consistently throughout.