expected a bit simpler flow than what i got
I was used to other software platforms that had a more linear training and onboarding process, so I expected this one to feel similar and maybe simpler. The actual onboarding involved several detailed steps that overlapped somewhat, with training often revisiting parts of the dialer and database features multiple times. It wasn’t bad, but not as streamlined as I hoped. The calling tools themselves are effective, though, and once past the onboarding maze, I felt comfortable making calls and managing the database. Automatic updates sometimes altered the layout, which was a bit frustrating coming from simpler setups that didn’t do that. The invoicing and payment process was clear enough, with no surprises. So compared to what I had used before I’d say this is a bit more complex in flow but well worth it once you get used to it, just be ready for a few extra steps.