Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,88,448 published WFHI Reviews.

2,91,366 of 3,88,448 reviews include a verification label.

Rating breakdown — select one to filter

Filter
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

WFHI Reviews

3,88,448 published

Back to the start of the list
  • 5 out of 55 of 5Verified purchaseTraining and onboarding

    Training aur onboarding mein lage jo time, wo bilkul worth tha

    Aap logon ko main seedha yeh batana chahungi ki training aur onboarding mein jitna time laga mere liye, wo bilkul sahi tha aur useful tha. Matlab, mujhe jo sabse jyada acha laga, wo yeh ki har step ko samjhane mein aap bilkul simple aur clear language ka use karte ho. Yeh time lena mera ek learning process tha, jisme main har roz thoda-thoda karke progress kar rahi thi. Aapki provided training modules and onboarding flow ne meri working style ke hisaab se meri help ki, jahan mujhe lagta tha main atak rahi hoon, wahan par aapke support tools se main asaani se samajh sakti thi. Mujhe abhi bhi kabhi kabhi lagta hai ki naye features ke liye main thoda assistance chahungi next time, par overall mujhe pura confidence mila ki main akeli bhi software ko efficiently use kar sakti hoon. Jo time maine invest kiya onboarding mein, uska return mujhe apni daily tasks ko manage karne mein mil raha hai. Aapka approach practical hai aur mujhe pata hai ki agle baar jab help chahiye hogi, toh aapka team ready hoga support dene ke liye bina kisi confusion ke. Isiliye main khud ko lucky samajhti hoon ki maine ye training aur onboarding experience kiya, aur confident hoon ki main future mein bhi aapki help se continue karungi apne workflow ko better banane mein.

    Sanjana SrinivasanPunjab, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSales and pre-purchase

    Kuch achha, par bahut delays hue starting mein

    Maine product purchase kiya tha with high expectations, but mujhe pata chala ki setup process kaafi slow hai. Jo samay hona chahiye tha onboarding complete karne mein, wo mujhe kaafi zyada laga. Signing up se le ke software use karne tak ki journey mein consistently delays aaye. Telephonic support call kiye toh response mila, lekin kuch queries solve karwane mein kaafi intezaar karna pada. Database feature aur dialer ko use karna bhi initially confusing tha, aur training schedule thoda confusing laga. Invoice aur payment process clear tha, par initiation mein jo support chaiye tha wo utna efficient nahi tha. Mujhe lagta hai ki agar starting phase ko thoda better organize kiya jata toh shayad ye situation itni frustrating nahi hoti. Jo achha tha, wo ye ki automatic updates ate rahe bina disruption ke, par overall jo experience raha, usmein customer ko jaldi kaam shuru karne ka moka kam mila. Bas kya karun, medium expectations ke saath phir se try karne ka chance soch rahi hoon.

    Keerthi Chaitanya AroraUttar Pradesh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSoftware and access

    Setup felt like a never-ending chore from the start

    To be honest, the whole software and access setup felt quite overwhelming and not straightforward. Initially, the sign-up and payment parts were fine, no complaints about that. But the ongoing configuration felt like it never ended. Each time I thought the dialer or database was ready, I'd find something else not working or needing adjustment. It felt like there couldn’t be a clean break between setup and actual use because constant issues would pop up without much warning. Automatic updates sometimes changed features I had just learned to use, which added to the confusion. The onboarding training covered some parts well, but I couldn’t grasp everything due to the way things kept changing or required repeated work. Overall, it felt more like a continuous hassle than a one-time setup, which was quite frustrating as I expected a smoother start.

    Yasmin SubramanianHimachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseBilling and payments

    Clear payment process but some label confusion

    I found the billing and payments section generally straightforward but with some mixed elements. On one hand, the invoicing was delivered promptly and clearly stated the due dates and payment options, which helped me stay organized and avoid late payments. The sign-up and payment workflows also included automatic updates on billing status and reminders, which felt reassuring. On the other hand, some of the labels on the payment dashboard were not very intuitive. For example, terms like "Pending confirmation" And "Processing" Appeared without detailed explanations, leaving me unsure if I needed to take action or wait. The database did a good job managing client and transaction records, which helped cross-check invoices, but clarity in the billing interface could be improved. Support was responsive when I called to clarify, but ideally, better terminology would reduce the need for that. Overall, the experience of managing payments was mostly smooth but some wording could be more user-friendly to avoid initial confusion.

    Manisha KolheKarnataka, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceTraining and onboarding

    Training aur onboarding process thoda lamba lagta hai agar aap fast learner nahi ho. Mujhe samajhne

    Training aur onboarding process thoda lamba lagta hai agar aap fast learner nahi ho. Mujhe samajhne mein kuch din lag gaye, specially jab dialer aur database features ko configure karne ki baat aayi. Jo log pehle se thoda technical hain ya remote workflows samajhte hain, unke liye shayad zyada mushkil na ho. Lekin beginners ko shayad thoda patience chahiye hoga. Support se madad milti hai, lekin main toh thoda thak gayi explain karte karte ki basic features kaise kaam karte hain. Overall, product achha hai, par onboarding streamlined hota toh aur better hota.

    Sukanya RamanathanHaryana, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerTraining and onboarding

    Getting started was faster than I thought, but worth it

    I started using WFHI’s training and software with an initial expectation that it might take weeks to get everything set up and feel comfortable. There were quite a few modules to complete and lots of features to learn, such as the calling tools, the dialer, and managing the database. However, I was pleasantly surprised by how quickly I was able to get up and running. The onboarding process was streamlined, with clear instructions and timely automatic updates that kept the software current without interrupting my work. Although it did take a couple of days to fully understand the nuances of the dialer and to sync the database properly, the training sessions made that manageable. It felt like a good balance between moving too fast and taking too much time, which I appreciated. The invoicing and payment process was simple enough to handle without confusion, which was a nice bonus. I’d say to a friend that it’s probably faster than you think to learn this software, especially if you give it some solid focus early on. The slightly longer initial training really pays off when you start using everything smoothly afterward.

    Tejal DalviHaryana, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Unverified experienceBilling and payments

    Frustratingly disorganized payment process

    From the start, the payment process felt all over the place, which left me quite disappointed. It wasn't clear what order I was supposed to follow for signing up, invoicing, and completing the payment. The steps seemed random and poorly explained, making the whole experience more frustrating than it should be. For example, I waited for an invoice that never appeared when I expected it, and later the payment portal was tricky to navigate without clear guidance on next actions. This disorganization took away from what could have been a much smoother onboarding. The telephonic support did try to help, but because the documentation and flow weren’t sensible, even their guidance felt patchy. The software itself might be fine, but beginning with such a confusing billing process definitely put me off. Overall, the payment journey felt like a mess from start to finish, which is disappointing when you expect something straightforward and reliable.

    Ketan IyengarJammu and Kashmir, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSoftware and access

    Daily software glitches disappointment thi

    Software ka day-to-day use karte hue kaafi baar glitches aaye jo kaafi frustrating the. Bhaale shuru mein sign-up aur access set karna easy tha, lekin daily workflow mein distractions badh gaye. Dialer tool ne kai baar call breaks diye aur usse immediately resolve karna mushkil tha. Training ke time pe software smooth chal raha tha lekin actual use mein performance consistent nahi rahi. Automatic updates aaye par unhone system ko thoda slow kar diya, aur mujhe lag raha tha ki updates testing se bina release kiye gaye hain. Database feature bhi expected tarah behave nahi kar raha, jisme baar-baar entries update karni pad rahi thi manual. Support team ko call kiya toh unhone acknowledge kiya ki yah problems chal rahi hain, par unhone prompt resolution provide nahi kiya. Payment aur invoicing ka process simple tha, usmein koi dikkat nahi thi lekin software performance ki wajah se mera poora experience thoda bekar hua. Mujhe laga tha ki main seamless workflow ke liye software lena shuru kar raha hoon, lekin roz ke kaam mein itni issues aaye ki mera time barbad hua. Isi wajah se main soch raha hoon ki future mein kisi aur alternative ko consider karunga, kyunki yeh software day-to-day reliable nahi tha.

    Manjeet PatelGoa, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSoftware and access

    Thoda click hua tha par kuch points clear nahi the

    Main jab training aur onboarding se guzar raha tha, tab mujhe samajh nahi aa raha tha ki exactly kya expected hai. Kya ek baar ka setup hai, ya fir jo steps hain wo baar-baar karne hain, ye baat thodi unclear thi. Dialer jo use karna tha, shuru mein thoda confusing laga. Maine socha tha ki software use karna simple hoga, par jab database features samjhe toh laga ki thoda aur explanation chahiye tha. Support team ko call karne par unhone basics toh clear kiye, par detailed samjhaane mein thodi der lagti thi. Lekin ek din jab spreadsheet import feature try kiya toh thoda click hua ki ye feature kaise kaam karta hai. Overall, experience thoda mixed raha kyunki maine kuch useful cheezein seekhi, par clarity ki kami bhi feel hui. Payment process samajhne mein bhi time laga, aur automatic updates ka impact bhi mujhe dheere-dheere hi samajh mein aaya. Matlab, software achha hai, par thoda aur user-friendly bana sakta hai.

    Siddharth KhannaTelangana, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified customerSupport and communication

    Finding support was way harder than it should be

    I really struggled trying to find the support I needed through the communication channels provided. At first, navigating the online help section was a maze, and relevant information was scattered across different pages without a clear path. When I finally managed to call the telephonic support, connecting to the right person took multiple attempts and a lot of time on hold, which was frustrating. The explanations I received were somewhat helpful but lacked depth, and I was left having to piece things together on my own. It felt like the support system was not designed with the end user’s ease in mind. Beyond that, signing up and handling payment felt complicated because the invoicing process wasn’t straightforward or well explained initially. If there had been clearer guidance and more accessible communication, I could have avoided a lot of wasted effort. Overall, accessing proper support was exhausting and disappointing enough that it made me question continuing with the software.

    Veena TyagiPuducherry, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy