Frustratingly disorganized payment process
From the start, the payment process felt all over the place, which left me quite disappointed. It wasn't clear what order I was supposed to follow for signing up, invoicing, and completing the payment. The steps seemed random and poorly explained, making the whole experience more frustrating than it should be. For example, I waited for an invoice that never appeared when I expected it, and later the payment portal was tricky to navigate without clear guidance on next actions. This disorganization took away from what could have been a much smoother onboarding. The telephonic support did try to help, but because the documentation and flow weren’t sensible, even their guidance felt patchy. The software itself might be fine, but beginning with such a confusing billing process definitely put me off. Overall, the payment journey felt like a mess from start to finish, which is disappointing when you expect something straightforward and reliable.