Setup felt like a never-ending chore from the start
To be honest, the whole software and access setup felt quite overwhelming and not straightforward. Initially, the sign-up and payment parts were fine, no complaints about that. But the ongoing configuration felt like it never ended. Each time I thought the dialer or database was ready, I'd find something else not working or needing adjustment. It felt like there couldn’t be a clean break between setup and actual use because constant issues would pop up without much warning. Automatic updates sometimes changed features I had just learned to use, which added to the confusion. The onboarding training covered some parts well, but I couldn’t grasp everything due to the way things kept changing or required repeated work. Overall, it felt more like a continuous hassle than a one-time setup, which was quite frustrating as I expected a smoother start.