Finding support was way harder than it should be
I really struggled trying to find the support I needed through the communication channels provided. At first, navigating the online help section was a maze, and relevant information was scattered across different pages without a clear path. When I finally managed to call the telephonic support, connecting to the right person took multiple attempts and a lot of time on hold, which was frustrating. The explanations I received were somewhat helpful but lacked depth, and I was left having to piece things together on my own. It felt like the support system was not designed with the end user’s ease in mind. Beyond that, signing up and handling payment felt complicated because the invoicing process wasn’t straightforward or well explained initially. If there had been clearer guidance and more accessible communication, I could have avoided a lot of wasted effort. Overall, accessing proper support was exhausting and disappointing enough that it made me question continuing with the software.