Surprised by how much hand-holding I'd still need
I thought after going through the training and onboarding, I’d be more self-sufficient the next time I needed to set up or update things. But honestly, I was surprised to find myself needing help again even after finishing the sessions. The steps seemed straightforward at first, but when I tried to apply some updates myself, it was confusing. I wasn’t sure if the order was right or if I missed something crucial. The calling tool integration was especially tricky and took longer than expected. I appreciate the team’s telephonic support, which was friendly if not always immediately handy, but needing to rely on them again was unexpected. The automatic updates didn’t really cushion the gaps for me since I had to manually adjust some settings after each update. On the brighter side, invoicing and payments were simple and without glitches. So I guess I’m left wondering if this onboarding is really enough to make someone fully independent on the platform. I suspect next time I’ll have to call support again, which is a bit tiring.