Onboarding left out practical tips I expected from training
Coming from other remote workflow software experiences, I expected the training with WFHI to cover more practical, hands-on tips during onboarding, but it felt somewhat theoretical and light on real-life scenarios. The modules walked me through basic setup, like signing up and using the database, but I missed more examples of how to effectively use the calling tools and dialer throughout the workday. While the automatic updates ensured I was always on the latest version, the training didn’t really point out new features or adjustments made along the way, so I had to figure out some aspects on my own. The invoicing and payment process was straightforward, as expected, but the support team’s explanations weren’t always detailed enough to fill these gaps. Overall, it was an okay experience, though I had hoped the onboarding and training would get me fully comfortable faster and with more practical guidance to apply right away.