Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

Showing the last known data

Live review data could not be loaded just now, so this page is showing the most recent copy it has. Some reviews may be missing. Please check back shortly.

4.0out of 5

4 out of 5

Based on all 3,84,614 published WFHI Reviews.

2,88,563 of 3,84,614 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

77,468 matching

Back to the start of the list
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Setup took a bit longer than I expected but support helped enough

    Initially, I thought the setup and training would be quicker because the sign-up and invoicing process seemed straightforward. However, it actually took more time day to day to get the dialer and database features fully integrated into my workflow than I expected. The software wasn’t exactly tough to understand, but some of the ongoing adjustments needed made the early period feel slower than I hoped. Support was there when I needed help, mostly explaining how the automatic updates worked behind the scenes, which was reassuring. But the setup required repeated back and forth, so it wasn’t all a one-time fix. Compared with what I expected, the time investment was higher, but the support system functioning well helped balance that out. Generally, I feel confident using the software now, but I would suggest allowing extra time for full onboarding to anyone who’s interested.

    Hetal BansalChhattisgarh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    abhi tak thoda struggle, kabhi click kabhi miss

    Bataun toh support waisa nahi tha jaise maine pehle use kiya hai. Main thodi der lag rahi thi samajhne mein ki telephonic support kab helpful hoga aur kab nahi. Kabhi lagta tha ki turant response milega, par kabhi wait bhi karna pada. Training se pata chala ki database management accha hai, par jab contact list mein changes karne ki koshish ki, tab thodi confusion hui. Mujhe laga thoda aur quick aur clear communication milega, especially jab maine questions pooche. Overall thoda better ho sakta hai, par chalta hai for daily routine.

    Pallavi Mukesh ThomasKarnataka, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    When I first started using the software, I did encounter some issues with the dialer that made calli

    When I first started using the software, I did encounter some issues with the dialer that made calling a bit frustrating. Initially, I was concerned because it wasn’t performing as expected, and because the onboarding was happening smoothly, I didn’t anticipate these technical hiccups. However, I reached out to the telephonic support team, and what I appreciated was their professional approach. Although some of the solutions took a little time to implement and were not instant fixes, the representatives kept me informed throughout the process without brushing off my concerns. They were patient in guiding me through troubleshooting steps, which helped me resolve the issue effectively. On the other hand, there could have been a faster response time from the support side, especially considering the urgency that can come with managing remote workflows. Nonetheless, overall, the communication remained clear, and the help I received felt genuine. Between the understandable delays and the constructive assistance, the experience balanced out well, and I feel confident continuing to use the software knowing that support is reachable and willing to assist. So, my verdict: the support system worked quite well, even if there were minor delays, and it left me satisfied with how the company handles problems as they arise.

    Ekta PrabhuMaharashtra, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Unverified experienceSupport and communication

    Expected prompt help but got lost instead

    I honestly went in expecting support communication to be much clearer than what actually happened. During one particular moment when I hit a snag trying to connect the dialer to the database, I spent hours just waiting for a callback that never came. It was frustrating because before signing up, I was told that telephonic support would be reliable and prompt, ready to assist whenever I faced issues. However, after that experience, it felt like the help I needed was nowhere near what was promised. The onboarding itself didn’t feel adequately backed up by the support team either, making the whole process drag on longer than it should have. I understand software can have hiccups and learning curves, but being left in the lurch at a critical step significantly dampened my confidence in this service. Invoicing and payment processes were another area where I expected smooth communication but found it oddly curt and often confusing. If support matched what was described beforehand, I imagine my experience would have been very different. Instead, I’m just left feeling disappointed and stuck.

    Angad NagarajanMaharashtra, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Support tha, maine kaam kiya

    Mujhe support le kar bhale challenge face kiye, par overall maine kaafi kuch khud seekha. Communication easy tha aur jab bhi zarurat hui, support team available thi. Khud se kaam karne se achievement feel huya. Creativity ko work karne mila.

    Simran JoshiHimachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Telephonic Support Worked Well, But Response Took Longer Than Expected

    I had to rely on the telephonic support a couple of times when something went wrong with the calling tools and dialer features. One time, they resolved the issue quite efficiently after I clearly explained the problem. However, on another occasion, it took longer than I hoped to get through to a meaningful response, and the communication felt a bit disjointed. The update that caused the initial problem was automatic and didn’t inform me beforehand, which caught me off guard. Overall, the process felt mixed because some parts of the support experience were smooth while others left me waiting and unsure. I appreciate they tried to help thoroughly, but more consistent and quicker communication would have made a big difference.

    Vasudha BanerjeeGujarat, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Support thoda missing lagti hai jab phir help chahiye hoti hai

    Main kahti hoon ke pehli baar jab maine training aur onboarding kiya, tab support theek tha, aur mujhe laga agle time shayad kam help chahiye hogi. Lekin jab mein phir se help lene ki sochi, toh pata chala ke support thoda missing feel hota hai. Dialer aur calling tools samajhne mein help mili, par database feature ke bare mein zyada clear guidance nahi mili jo repeat use mein zaroori hoti hai. Automatic updates smoothly aaye, par jab mujhe payment aur invoicing ka process samajhna tha, tab mujhe thodi mushkil hui. Overall, support thoda aur helpful hota agar woh consistent follow up karte every time. Mujhe lagta hai main phir se help lene ke liye call karungi kyunki har baar jo training ke baad samajh aata hai, wahan thoda confusion bacha rehta hai, especially jab naye features introduce hote hain. Thoda aur clear aur accessible support mile toh kaafi asaan ho jata, par abhi ke liye jo mila use mein manage kar pa rahi hoon.

    Ananya SinghalAndhra Pradesh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    Didn't expect to do so much by myself

    Initially, I thought the support system at WFHI would guide me through every single hiccup during the setup, but honestly, what surprised me most was how much I had to figure out on my own. For instance, when the dialer stopped working properly, I assumed that a quick call to support would get it fixed immediately. However, I mostly got generic advice and was encouraged to check the FAQ sections instead. There was one occasion when someone did walk me through a fix, which was helpful, but that felt more like an exception. Throughout the process, I ended up spending considerable time troubleshooting and watching tutorials without direct assistance. Most replies felt automated or slow, and sometimes I wasn’t even sure if the support person understood my exact problem. This lack of customized help made the onboarding more challenging than expected. While the software itself works decently when properly configured, the communication from support felt lacking and passed a lot of responsibility back to me. I can't pinpoint other specific moments of good or bad assistance aside from the one time mentioned, which is why my experience was mostly mediocre. I know remote workflows can be complicated, but I think clearer, more practical support with quicker follow-ups would have saved me quite a bit of time. Instead, I found myself continuously trying to solve problems rather than having them resolved on my behalf, which caught me off guard.

    Ankit SinghalMaharashtra, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Starting slow hua, kuch clarity ki kami thi

    Maine WFHI software start kiya tha achhe intention se, aur mujhe lag raha tha ki sab jaldi smooth ho jayega. Par practically dekha toh thoda waqt laga to settle in because thorough clarity thodi missing thi in early instructions. Onboarding flow thoda scattered tha jisme mujhe lagta tha ki calling tools aur dialer ko thoda better explain karna chahiye tha ki wo kaise database ke sath integrate karte hain. Telephonic support tha, but kabhi kabhi expected response time zyada hi reh gaya. Mujhe thoda patience rakhna pada jab tak mujhe samajh aaya ki kaunsa feature kab use karna hai. Sign-up aur payments theek the, but ye basic cheezein thi jo zyada help nahi karti jaldi start karne mein. Jab main finally setup complete kar payi, tab software ne kaam as expected kiya, par us initial phase mein thoda confusion tha jo avoid ho sakta tha agar training aur support zyada prompt hote. Summarising main yeh kah sakti hoon ki agar clarity aur support mein improvement ho toh starting better ho sakti thi, warna aage chal ke yeh achha software hai.

    Veena Suman SippyKarnataka, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Support ne 2 din mein sab theek kiya

    Day to day support waise toh normal tha, bina kisi badi dikkat ke software daily chal gaya. Magar ek baar dialer mein kuch glitch aaya, jisme calls disconnect hone lage the bina notification ke. Maine support ko call kiya aur unhone bataya ki woh issue system update ke baad temporary tha. Thode hi 2 din mein unhone problem solve kar di, aur phir se smoothly sab chalne laga. Us waqt lag raha tha ki support team sach mein committed hai help karne mein, aur jaldi response dene mein. Baaki dinon mein mujhe koi bada issue nahi aaya aur communication thanda thanda raha. Lagbhag har roz software properly function kar raha tha, aur updates aate rahe silently. Support ke bina shayad week mein ek baar thoda rukawat aati, toh ye timely intervention acha laga. Overall time lag ke hisaab se, mujhe lagta hai ki unka support system theek thaak kaam kar raha hai aur main aise hi chalta hua dekh rahi hoon apne kaam ko.

    Maya ReddySikkim, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy