Expected prompt help but got lost instead
I honestly went in expecting support communication to be much clearer than what actually happened. During one particular moment when I hit a snag trying to connect the dialer to the database, I spent hours just waiting for a callback that never came. It was frustrating because before signing up, I was told that telephonic support would be reliable and prompt, ready to assist whenever I faced issues. However, after that experience, it felt like the help I needed was nowhere near what was promised. The onboarding itself didn’t feel adequately backed up by the support team either, making the whole process drag on longer than it should have. I understand software can have hiccups and learning curves, but being left in the lurch at a critical step significantly dampened my confidence in this service. Invoicing and payment processes were another area where I expected smooth communication but found it oddly curt and often confusing. If support matched what was described beforehand, I imagine my experience would have been very different. Instead, I’m just left feeling disappointed and stuck.