Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,88,995 published WFHI Reviews.

2,91,777 of 3,88,995 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,332 matching

Back to the start of the list
  • 5 out of 55 of 5Unverified experienceSupport and communication

    Support ne jitna waqt lia utna theek tha

    Main WFHI ke support system ko leke kuch kehna chahata hoon. Overall, jo communication thi, wo kafi average thi, matlab main kuch cheezen khud samajh kar kar raha tha, jo shayad unke taraf se clearer ho sakti thi. Support se baat karne mein kabhi-kabhi thoda waqt lag jata, par itna bhi zyada nahi ki frustrate kar de. Mujhe laga main jyada rely nahi kar sakta unke support pe pure tarah se, isliye thodi cheezein apne aap seekhni padi. Dialer aur database tools ko setup karte waqt mujhe kayi baar khud se troubleshoot karna pada, jo normal hai, par better guidance milti toh acha hota. Training ke dauran aur onboarding mein bhi thoda extra effort karna pada apne taraf se, taki integration complete ho jaye. Payment aur invoice ki process thodi complicated lagi initially, lekin jab samajh aaya toh theek tha. Overall, support ne jitna waqt lia utna theek tha, matlab unnecessarily slow nahi thi service, par thoda jyada assistance milti toh aur achha experience hota.

    Sachin RaoMizoram, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support explanation clear nahi tha par try to help mila

    Support team mujhe theek time par mil gayi aur unki phone pe bolne wali baatein friendly thi. Par main jo problem samajhna chahti thi, wo clear nahi bata paaye, matlab instructions thodi confusing thi. Kabhi kabhi mujhe unke answers me clarity nahi mili, jo mujhe puzzling laga, especially jab dialer ka setup kar rahi thi. Training videos aur manuals better explain kar sakte the ye process ko. Payment aur invoicing ke bare mein koi dikkat nahi hui, waha sab simple tha. Overall support team ke madhur hona achha laga, lekin clarity chahiye thi explanation me. Thoda improvement chahiye ki wo straightforward samjha saken next time.

    Reema SanyalTripura, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Support ki clarity thi bahut achhi

    Maine phone pe support team se baat ki jab mujhe dialer setup mein thoda confusion tha. Wo log bade patience se samjha rahe the, har step ko detail mein, jo mujhe samajhne mein madad ki. Haan, shayad thoda technical language kabhi jyada thi, lekin overall communication bilkul clear thi. Automatic updates wale features ke baare mein bhi spast bataya gaya tha, jo ki kaam ko aasaan bana dete hain. Jo database integration ka step tha, wo thoda complicated tha, but support ne use simple terms mein define kiya, toh wo smooth hua. Thoda waqt laga mera dialer activate hone mein, par har baar jab call kiya, quick responses mile. Invoicing process ke liye bhi ek dedicated support banda tha, jisse main easily clarify kar saka billing details. Training session ke duran bhi queries poochne ke liye available rahe, jisse onboarding acchi rahi. Communication ne mujhe lagataar guide kiya, iss wajah se mein confident feel kar raha tha saare software features ko leke. Overall, specifically jo clarity thi explanations mein, wo mujhe bahut suit kiya aur mujhe lagta hai ki agar koi thoda technical knowledge rakhta hai toh wo bhi is support ka acha faayda utha sakta hai.

    Aneesh KhuranaTripura, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSupport and communication

    Support made finding info pretty smooth

    I found the communication quite helpful when I was trying to find answers about the database feature. The email replies came fairly quickly and explained the steps I needed to take in a clear sequence. I appreciated how the support team walked me through enabling and using the calling tools, so setting up felt less intimidating. The telephonic support took a bit longer to connect but once I was through, the help was practical and patient. The only downside was that some of the payment details on the portal weren’t very clear, so I had to ask twice about invoices. Still, overall I felt the support made it easier to understand the software’s features and how to troubleshoot basic problems.

    Sukanya KurupMaharashtra, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerSupport and communication

    Kaafi mehnat lagi but finally set up ho gaya sab kuch

    Maine expect kiya tha ki shayad onboarding aur support zyada jaldi ho jayega, par actual mein thoda zyada mehnat lag rahi thi. Dialer ko setup karna aur database ko apne daily workflow mein fit karna pehle kuch mushkil tha. Support toh thi, par kabhi-kabhi wait karna padta tha, jo mujhe thoda impatient kar gaya. Lekin jaise jaise maine training karni start ki aur system ke tools samjha, waise-waise baar baar calls karke clarity milti gayi aur maza aane laga. Payment aur invoicing mein koi dikkat nahi aayi, sign-up process bhi theek tha. Is experience mein kuch mehnat lagi, par end mein system aise setup hua jo mere liye accessible aur useful ban gaya tha. Definitely, patience rakhne wali baat hai, par agar koi lagatar support chahiye toh ye theek rahega.

    Prasad TiwariHimachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Moderate effort required to get the help I needed

    Navigating the support system was generally effective, though I had to spend a bit of time exploring the FAQs and help sections before finding the exact guidance I needed. I appreciated that once I connected with telephonic support, the conversations were clear and they addressed my issues directly, especially related to the software access and dialer configuration. However, the portal’s organization meant sometimes the first resources I landed on weren’t the most relevant, so a bit of digging was needed. The automatic updates to the database and software didn’t cause any disruption, and support was helpful in explaining how new features affected my setup. The invoicing and payment verification also went smoothly after a short wait for the right documentation. Overall, while finding the specific info required modest effort, the communication was practical and the solutions effective. I would say if you're prepared to spend a little time exploring, the support definitely gets the job done, but it’s not the quickest experience if you want everything right away without some searching around.

    Aryan KamathKarnataka, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceSupport and communication

    Support helped with sign-up but left many issues unresolved

    When I encountered trouble during the initial invoicing and payment confirmation, telephonic support was responsive and helped me resolve that aspect quickly enough. However, for most other questions about using the software and understanding the database feature, I found I had to figure things out on my own. The dialer and calling tools were not always straightforward and there seemed to be no immediate guidance available apart from general FAQs that didn’t directly address my concerns. This made the overall experience of learning the platform quite tough. While I appreciated the one moment when support clarified an important billing matter, the lack of ongoing communication or proactive help meant I spent a lot more time than I would have liked trying to get comfortable with the software. It felt like a lot was expected from me without enough personal assistance along the way.

    Ajay Poonam RamanathanMadhya Pradesh, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerSupport and communication

    pure process samajh mein aaya, sab smoothly chal gaya

    Starting with signing up was quite smooth, invoice generated quickly after the payment got confirmed. Phir mene training attend ki jo ki detailed thi and unhone dialer aur database features achhi tarah samjhaye. Jab main kisi confusion mein thi, to mene support team ko call kiya aur unhone patiently ek-ek step bataaya kaisa software use karna hai, kya karna hai order mein. Unka approach simple tha, complicated terms use nahi kiye, jiski wajah se mujhe har cheez easily samajh mein aayi. Unka priority assistance bhi prompt tha, call turant connect ho gaya aur issues jaldi solve hue. Poore process mein mujhe itna stress nahi hua kyunki communication bohat clear tha from start to finish. Overall experience ekdum smooth tha, aur mujhe laga ki yeh sab karna itna bhi complicated nahi hai, bas guidelines clear honi chahiye aur unhone waise hi kiya.

    Manisha BorkarGujarat, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSupport and communication

    Wording achhi hai par thoda confusing labels bhi hain

    Mujhe lagta hai support ka jo communication style hai, wo kaafi warm aur approachable hai. Jab main thodi queries ke saath contact kar rahi thi, toh har explanation clearly samjhaya gaya and jo labels dashboard mein diye hain, wo generally samajh mein aate hain. Lekin kuch labels thode vague hain, jese ki "Activity Status" Ya "Dialer Logs" Ko samajhne mein mujhe initially thoda problem hua, shayad koi beginners ke liye zyada user-friendly terms use kiye ja sakte hain. Communication flow consistent hai, as in response time accha hai and explanation mein patience hai, par agar labels ya terminologies thodi aur simple hongi, toh naye users ko better experience milega. Mera overall impression positive hai, bas chhote se word choice mein thoda improvement chahiye, iska impact user ease of use par hota hai. Is wajah se main 5 stars nahi de pa rahi, lekin 4 stars definitely deserve karta hai yeh system.

    Vidya DhawanGoa, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Jab samajh aayi ki support waise nahi jaise soch rahi thi

    Mujhe laga tha ki support thoda zyada quick aur hassle-free hoga lekin actual mein kuch cheezein thik se nahi chal rahi thi. Jab main pehla baar call kiya, response time thoda lamba laga, jo mujhe surprise kiya kyunki mein expect kar rahi thi fast assistance. Dialer aur software ke database features to sahi se kaam kar rahe the, aur automatic updates bhi smooth the, jo acha laga. Par jab system mein koi chhota issue aaya, telephonic support se baat karna thoda frustrating tha; kabhi language clarity mein thoda problem bhi hua mere liye. Training sessions achhe the, lekin unmein bhi thoda delay tha kabhi kabhi, aur onboarding flow thoda confusing ho gaya jab mujhe lag raha tha ki kuch steps clear nahi ho rahe hain. Payment aur invoice process thoda straightforward tha, ismein koi major dikkat nahi hui. Jo sabse achi baat thi woh thi ki software features ki functionality generally theek thi, especially database integration aur calling tools. Overall, mujhe laga experience mixed tha; kuch parts se khush thi, par support ki expectation aur actual experience mein gap tha. Shayad company ko apna support timing aur communication style thoda improve karna chahiye, toh aage users ke liye aur acha banega. Phir bhi, main is product ko use karte rahungi kyunki kuch features mere liye kaafi helpful hain.

    Bindu DatarDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy